Submenu link to anchor not working correctly

  • Resolved xlwksc

    (@xlwksc)


    3 years ago

    Dear all

    I try to setup submenus / anchors on my website in order to allow visitors to jump directly to certain sections of my page. For this, I am using the Elementor header & footer builder plugin.

    When using the anchor css id only, e.g. #test, in WP menu, it appears to scroll down for a split of a second, but immediately scrolling back to the top of the page. When clicking the submenu from another page, it does not seem to scroll down at all.

    It does get a bit better when using the global url in WP menu, e.g. https://staging.bass-foto-film.ch/ueber-mich/#test. It works ok when clicking on the submenu from another page, but not when I am on the page “ueber-mich”, clicking on the submenu “test”.

    All of above scenarios work perfectly in the front end, but not in the back end.
    And all scenarios work perfectly on a mobile, but not on a desktop.

    Since I am a rookie website builder and the header & footer builder plugin has excellent reviews, I suspect I might be doing something wrong.
    Therefore I am kindly asking for your help. I already googled a lot and tried pretty much everything I could find in the web, but to no avail so far.

    I am working with the OceanWP theme. A switch to brainstorm force’s own Astra theme did not help either.
    When setting up a header/menu in OceanWP, submenu/anchors work fine, but I am facing other limitations, therefore I want to use the Elementor header & footer builder plugin.
    Latest updates for plugins and WP are installed. I also tried deactivating all other plugins, no success.

    Thank you for your help!

    Cheers
    Juerg

    • This topic was modified 3 years ago by xlwksc.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello?? @xlwksc

    Thanks for getting in touch.

    We’ve tried to check this scenario on our end and it seems to be working as expected.

    While in order to investigate the issue further, we will need to take a closer look at your end. Please open a ticket from our Support Portal for quicker resolution.

    Looking forward to hearing from you!

    Thread Starter xlwksc

    (@xlwksc)

    Hello Rahul

    I already did, but you could not solve this, remember? Ticket ID 128878
    I reached out to the forum, thinking maybe somebody else has an idea of something I have not tried yet…

    Thanks for your help again! I was happy with your support, despite the fact that we could not solve the issue.

    Hi,

    I have got the same issue, The On-page anchor works when you’re on different page, but it refreshes the page when you’re on the same page, instead of going to the given “#ID” section.

    Waiting for the team to fix this bug.

    Hello @sarmankeshvala,

    Sorry for the late reply. Please provide us with some more information on how to reproduce; maybe we can help you better.

    It would be great to make a short video and indicate the issue you faced on your end.

    I anticipate hearing from you.

    Hello @sarmankeshvala and @xlwksc,

    I am closing off this topic due to the lack of activity. Feel free to reply to this thread or open a new topic (https://brainstormforce.com/open-a-ticket/) if you need further assistance.

    Kind regards,
    Fahim

Viewing 5 replies - 1 through 5 (of 5 total)
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