page freeze error

  • Arpit Umrewal

    (@accountsnext)


    3 years ago

    Hello All,
    I am facing a page freeze error. when user come on page, page is freeze and no one access the menu or even page scroll not working. I don’t how this happened please help me to fix this. thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Madhu Dollu

    (@madhudollu)

    Hi @accountsnext

    You must be using a modal component in your page. I see that the modal backdrop still exists in the page and also on body tag, overflow is set to hidden.

    Because of this your page is not scrollable.

    You can validate the configuration related to the Modal component that you are using in home page.

    Thread Starter Arpit Umrewal

    (@accountsnext)

    thank you for sharing your thoughts can you please more elaborate this issue

    Madhu Dollu

    (@madhudollu)

    I see that app is using “Zoho SalesIQ” chatbot and it is causing the issue by setting the overlay when it is initialised, and not removing the overlay.

    I would not be able to test the widget as it needs SalesIQ code snippet.

    Please try updating the Zoho SalesIQ widget settings.

Viewing 3 replies - 1 through 3 (of 3 total)
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