Lack support from developers

  • tinotk

    (@tinotk)


    3 years ago

    It’s been 2 months since the plugin has a bug that prevents reviews from being pulled from Yelp, which pretty much render it useless. Despite having multiple reports in the support forum about the bug but developers don’t care enough to fix it.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support liditrudex

    (@liditrudex)

    Hi @tinotk colortonesnet!

    Yelp did some changes to their platform, we need time to adjust.
    We’ll contact you here as soon as it’s ready!
    Sorry for the inconvenience!

    Lídia
    Trustindex`

    nicksubstancemedia

    (@nicksubstancemedia)

    @liditrudex Is there an ETA on this? We have a website that needs this functionality this month. I see that in support you mention it would be resolved in early January but it’s still an issue without any follow up on the Trustindex website or in the support forums.

    Plugin Support liditrudex

    (@liditrudex)

    Hi @nicksubstancemedia!

    We’re curently working on it!
    As soon as it’s available, we’ll let you know!
    Thank you for your patience!

    Lídia
    Trustindex

    Plugin Support liditrudex

    (@liditrudex)

    Hello,

    We’ve managed to solve the issues. The plugin is working now!
    Please update the plugin or try to reconnect! Within a couple of hours the reviews will be available!

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

Viewing 4 replies - 1 through 4 (of 4 total)
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