3.10 version broken my site

  • Resolved Antonio Augusto

    (@antonio24073)


    2 years, 9 months ago

    Hi,
    the last update broken my site. I will rollback and wait for a new update.

    [22-Feb-2022 20:05:22 UTC] PHP Warning:  require(class-crm-ajax-functions-three.php): failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/elex-helpdesk-customer-support-ticket-system/includes/class-crm-ajax-functions.php on line 7
[22-Feb-2022 20:05:22 UTC] PHP Fatal error:  require(): Failed opening required 'class-crm-ajax-functions-three.php' (include_path='.:/opt/bitnami/php/lib/php') in /bitnami/wordpress/wp-content/plugins/elex-helpdesk-customer-support-ticket-system/includes/class-crm-ajax-functions.php on line 7

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

  • I have the exact same issue.

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @dotolox and @antonio24073,

    Thanks for bringing this to our notice. We have fixed this case. Could you please try version 3.1.0 once again and share the feedback.

    Looking forward to hearing from you.

    Thanks

    This broke my site too, but a reinstall fixed it.
    Issue now is really slow queries making every backend (dashboard) page take 11+ seconds to load.

    I’ve narrowed it down to the ticket view counters (Tickets with each label) and have tried to disable them to speed up the backend again but nothing I try has any effect ??

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @meractaz,

    Thanks for the feedback on the version 3.1.0 update.

    To debug the issue mentioned, We would need to check on your site. Requesting you to create a support ticket with the issue details and the site details.

    Thread Starter Antonio Augusto

    (@antonio24073)

    It is working now, thankyou

Viewing 5 replies - 1 through 5 (of 5 total)
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