two issue

  • rebrush2

    (@rebrush2)


    3 years ago

    there are 2 issue.
    https://www.loom.com/share/1601ffacb5584be187967c0315e88d12

    First, in the case of the free version, if I click the ‘tracking’ button, I will only be directed to the carrier web site. Invoice number does not appear. Tracking can be done only when the invoice number is included, but it is difficult to recognize which invoice number to put on the carrier web site.
    It’s very difficult, especially on mobile.

    Second, I tried the paid version as well.
    In the case of the paid version, the carrier is not recognized even though the carrier and invoice number are all included in the existing free version. It is very difficult to switch because the carrier name in the existing free version and the carrier name in the paid version are not recognized due to a difference in spelling or company name. It would be better to leave the part that was used in the existing free version as it is.`

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Luciano Palmieri

    (@lucianopalmieri)

    Hello there,

    Thanks for contacting us, we hope you are doing well ??

    In the case of the free version, this is due to the generalization that must be made due to the use of the default carrier, while in the case of the paid version, if you have any problems or doubts, you can create a ticket here and we will help you as soon as possible.

    Let us know any news, please.
    Have a nice day.

Viewing 1 replies (of 1 total)
  • The topic ‘two issue’ is closed to new replies.