Unable to request the phone verification code

Hello @halbherz

I’d be glad to help you get this sorted!

Can you take a screenshot of what you see when trying to complete the setup? Is this occurring exactly after clicking on “Connect”? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL here.

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Could you also go to WooCommerce > Status > Logs and look for the latest fatal error log and Google Listing & Ads log with the latest date, you can paste the logs on a tool like https://pastebin.com/

Thanks for your respond…

…I found quiet a lot of logs regarding th google listing and ads, and i already started to use the websitecrawl for listing my products. I will get back here, and post the things you demanded, if i start using the plugin again. For now getting my products back listed was more important, so i started, as said, the websitecraling method on merchant center. But, would you please tell me if is possible, when getting back to the plugin, to use two mainfeeds in merchant center? So said starting another main-feed via Listing and ads, wait for it to be done and synced with merchant center, and than delete the websitecrawl feed? Or are there better ways to do it? right now, my maifeed using the websitecrawl is still beeing listed by merchant center..

i hope this was understandable ??

Regards,

Christian

Hi Christian,

It sounds like the phone verification code was something coming from Google itself. You might make sure your account with Google is up to date for two-factor authentication.

But, would you please tell me if is possible, when getting back to the plugin, to use two mainfeeds in merchant center?

This would be more of a question for Google. They suggest using one primary feed. While you can have a supplementary feed, it should not have the same products.
https://support.google.com/merchants/answer/7439058?hl=en

I would suggest deleting the existing feed before syncing with Merchant Center using Google Listing & Ads, to prevent a conflict.

If you need additional help on getting started with Google Listing & Ads, please share more about the error you saw when connecting, thanks!