FAILED and BROKE SITE

  • This service completely FAILED and not only did it FAIL- it also broke our site. I had to hire another developer to fix it and even though at the time I believed the account was cancelled because I spoke to customer service about the complete failure of their product- they continued to bill me and refused to provide a full refund for a product they are fully aware did not back up my site at all. HORRIBLE PRODUCT. Use Updraft which works and I’ve had zero problems with.

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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @abcclub –

    I am sorry for the bad experience with Jetpack Backup. What you are describing definitely isn’t the intended behavior of the plugin.

    Could you reach out to us via this contact form so that we can look into this for you? We’re happy to take another look at both the reason why Jetpack Backup isn’t working on your site and the billing issue that you are describing.

    Please mention this forum thread when you reach out to us.

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