Mindbody Plugin Stopped Working After Popup Builder 4.1.1 Upgrade

  • Resolved jodybossert

    (@jodybossert)


    3 years ago

    (The link won’t matter as I turned off the popup for now, but it was working perfectly the other day before I upgraded to Popup Builder 4.1.1.)

    My popup displays a Mindbody widget (mindbodyonline.com) – a “Book Now” button graphic that opens another window for booking an appointment. It used to work great, but now it shows all of the following code after the closing script tag (it displays the Book Now graphic surrounded by healcode-widget code). I have screenshots, but can’t seem to upload images here.

    <script src="https://widgets.mindbodyonline.com/javascripts/healcode.js" type="text/javascript"></script><healcode-widget data-version="0.2" data-link-class="healcode-pricing-option-image-link" data-site-id="102787" data-mb-site-id="5721170" data-bw-identity-site="false" data-type="pricing-link" data-inner-html="<img alt='Book Now' src='https://basebyprosacademy.com/wp-content/uploads/2022/02/btn-book-now-250x75-1.png' />" data-service-id="100029" />

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • bsantoso

    (@bsantoso)

    Same issue here,

    after PB updated to 4.1.1, all popup stop working on all pages.
    I solved this issue with downgrade the PB version to 4.0.9

    Now i’m facing new issue, every day the popup automatically update to newer version 4.1.1, so i need to downgrade the version regularly.

    • This reply was modified 3 years ago by bsantoso.
    • This reply was modified 3 years ago by bsantoso.
    Sygnoos Support

    (@sygnoossupport)

    Dear @jodybossert ,

    Thanks for reporting.
    We are sorry to hear, that you are facing some issues with the plugin.

    May we ask you to upload the screenshots to wetransfer.com and send the link to the [email protected] email address?

    Like this: https://prnt.sc/qr3ntv
    Please, include the support thread URL as well, so we can identify you easily.

    Thanks,
    Popup Builder Team

    Sygnoos Support

    (@sygnoossupport)

    Dear @bsantoso ,

    We have replied to you with the separate support thread you opened.
    So, we will keep the conversation over there in order to avoid any misunderstanding.

    Thanks,
    Popup Builder Team

    Thread Starter jodybossert

    (@jodybossert)

    Done. Sharing the link here as well because I forgot to include this support thread link.

    https://we.tl/t-HNI4Almg1J

    Sygnoos Support

    (@sygnoossupport)

    Dear @jodybossert ,

    Thanks for the files.

    Just wanted to inform you, that we fixed the issue with the latest update.
    Please, update the plugin to the 4.1.2 version and after clearing the website cache, check again.

    Share the results with us, please.

    Thanks,
    Popup Builder Team

    Thread Starter jodybossert

    (@jodybossert)

    Works great! Thank you so much!

    Sygnoos Support

    (@sygnoossupport)

    Dear @jodybossert ,

    Glad to know it does.

    Should you need any further assistance, don’t hesitate to reach out to us.

Viewing 7 replies - 1 through 7 (of 7 total)
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