Display and query issues

  • compasstone

    (@compasstone)


    3 years ago

    Hello,

    I am facing a display and query issues.

    The Upsell and Related products carousels are not being displayed properly (ie. when more than 4 products, a line of code appears and arrows are not aligned).
    What do I need to do to fix this?

    Also, only regarding Related products carousel, the query is not calling accurate products.

    Could you help me fixing these 2 issues?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter compasstone

    (@compasstone)

    Hello Dan Zakirov,
    Could you eventually help me on that please?

    Plugin Author Dan Zakirov

    (@alexodiy)

    Hello

    1. What is your template?
    2. How do I interpret the error? On this page I can’t open anything there is a password

    Thread Starter compasstone

    (@compasstone)

    Hello Dan,

    Thank you for your reply.

    Can I send you the login credentials privately? If so, how?

    The widget is being used on the “Product” page.

    Thank you in advance for your help!

    Thread Starter compasstone

    (@compasstone)

    Hello Dan,

    I’m sorry to bother again but you are my only option in order to use your Upsell and Related Products Plugin properly.

    After updating all theme and plugins, the Upsell carousel is displaying properly.

    The related product carousel still has a display issue when more than 4 products have to be displayed. I am still trying to rectify the query since it’s not showing truly related products.

    Please advise,
    Thank you in advance.

    Plugin Author Dan Zakirov

    (@alexodiy)

    Hello @compasstone

    I can’t even guess what your problem is. I can’t get on this page https://compas2021.wpengine.com/product/quadrolobe-deck-mount-handles/ here login and password. How can I help you?

    Can you at least tell me what template you are using or give me a working link where I can see the problem?

    Thread Starter compasstone

    (@compasstone)

    Hello Dan,

    Sorry to get back to you only now about my request.

    The problem is that the plugin is all the time showing the same kind of Related Product whatever the product page I am on.

    This following link is working and as you will see, we are viewing an Internal Shower System and related products being showed are Deck Mounted Handles:
    https://compasstone.com/product/xl-pearl-internal-shower-system/

    Would you please help having this plugin generating products from the same category?

    Thank you very much in advance!

    Thread Starter compasstone

    (@compasstone)

    Hello there,

    Sorry to ask again but I am facing a real query issue on the Related products. It’s all the time showing the same products.

    Would you please help on having the plugin to function properly?

    Thank you

    Thread Starter compasstone

    (@compasstone)

    And here is a working:
    https://compasstone.com/product/segovia-external-shower-system/

Viewing 8 replies - 1 through 8 (of 8 total)
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