Not Showing in Woocommerce

  • Checking the site today and although the plugin is active with latest version, it does not even show up in the Woocommerce shipping tab – not at all. Any pointers?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author transdirect

    (@transdirect)

    Hello @keithrowley

    Thank you for contacting Transdirect Support.

    Can you please share your email id so our technical support team can get back to you asap to check the issue you are facing?

    Thank you
    Transdirect Support Team

    I would like to also confirm that i’m having the same issue as @keithrowley

    When upgrading from version 7.6 to version 7.7.1 the transdirect shipping tab does not appear in the woocommerce settings, not does the shipping calculator appear in the cart. I then had to roll back the plugin to 7.5 and it is working correctly.

    This rollback kept everything working, but then wordpress updated automatically (5.9.1 to 5.9.2) and now the transdirect plugin is causing a critical error when saving or editing a product. This is with the combination of wordpress v5.9.2 and Transdirect 7.5. It was working fine until I updated wordpress from the previous version.

    The above comments lists two separate issues. I have completed a contact form on the TransDirect website also documenting this. I would like to have both fixed if possible. I would ideally like to run the latest version of wordpress also.

    @transdirect can you please share an email address of which we can reach you?

    Ok. Thought i’d provide an update @transdirect @keithrowley

    Now that Transdirect V7.7.3 is available, I have installed that and it seems to be now working with wordpress 5.9.2

    The shipping calculator is appearing in the cart and transdirect menu is available within the woocommerce menu.

    But, I am still getting a critical error when editing any product. This is caused by trans direct plugin since wordpress updated to 5.9.2

    Plugin Author transdirect

    (@transdirect)

    Hello @keithrowley @pkma

    Thank you for contacting Transdirect Support.

    Can you please share your email id so our technical support team will get back to you asap.

    Thank you
    Transdiect Support Team

    I would like to let you know that I am seeing a Transdirect tab on the shipping page but when I try to add it as a shipping option on a zone, there is no option to do this here.

    Plugin Author transdirect

    (@transdirect)

    Hello @redsteps

    Thank you for your message.

    Can you please provide me your email id so our technical support team can get back to you on the issue you are facing?

    Thank you
    Transdirect Support Team

Viewing 6 replies - 1 through 6 (of 6 total)
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