Cookie banner not visible on computer; works on mobile

  • Resolved Abhijeet Deb

    (@abhijeetdeb)


    2 years, 8 months ago

    Hi. The cookie banner though visible and working as expected on mobile devices, is not visible in computer browsers in both Windows and Mac devices. The div seems to have a ‘display: none !important’ which cannot be overruled with ‘display: block !important’ even via developer tools! Can you please help? We are using the latest version of the plugin. Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @abhijeetdeb,

    Greetings from Webtoffee!

    As we checked your site from a computer browser, we observed that the banner is displaying properly. You can refer to our screenshot. If there is any specific step we need to do to replicate the issue please let us know.

    Thread Starter Abhijeet Deb

    (@abhijeetdeb)

    Well, it appears that the cookie banner does not show if an adblocker is present. I have tried with uBlock Origin and it works with the plugin deactivated. Please check as there are high chances the end-user will use such a plugin but they won’t see the notice. Thanks.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @abhijeetdeb,

    Our plugin needs Javascript to work properly. If in the uBlock browser extension you have disabled Javascript as shown in this screenshot, it will block the plugin. So, please check this and reply to us.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @abhijeetdeb,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Cookie banner not visible on computer; works on mobile’ is closed to new replies.