Woocommerce payment suddenly not working

  • Resolved itsterry0908

    (@itsterry0908)


    2 years, 8 months ago

    hello,

    I have received payment earlier, but suddenly it stopped working, cannot save settings, shows an error: Apple Pay: Payment request buttons are enabled. To use Apple Pay, please use a live WooCommerce Payments account. Also can`t check deposits, also shows retrieving deposits error, just opened browser console, shows error like this, related to Stripe: https://prnt.sc/er0A86Rjl8fF

    Here is my system report:

    
### WordPress Environment ###

WordPress address (URL): https://bagyoho.com
Site address (URL): https://bagyoho.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.28
PHP Post Max Size: 265 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 265 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wpbh_
Total Database Size: 466.35MB
Database Data Size: 428.14MB
Database Index Size: 38.21MB
wpbh_woocommerce_sessions: Data: 47.08MB + Index: 1.47MB + Engine InnoDB
wpbh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbh_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
wpbh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_actionscheduler_actions: Data: 5.48MB + Index: 6.33MB + Engine InnoDB
wpbh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_actionscheduler_logs: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wpbh_bv_ip_store: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
wpbh_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpbh_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wpbh_gla_budget_recommendations: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
wpbh_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_icl_languages_translations: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
wpbh_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_icl_mo_files_domains: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpbh_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_strings: Data: 0.14MB + Index: 0.22MB + Engine InnoDB
wpbh_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_string_translations: Data: 1.52MB + Index: 0.14MB + Engine InnoDB
wpbh_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_translate: Data: 4.52MB + Index: 0.17MB + Engine InnoDB
wpbh_icl_translate_job: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpbh_icl_translations: Data: 1.52MB + Index: 1.50MB + Engine InnoDB
wpbh_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_icl_translation_status: Data: 4.52MB + Index: 0.19MB + Engine InnoDB
wpbh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_options: Data: 28.50MB + Index: 0.63MB + Engine InnoDB
wpbh_postmeta: Data: 249.63MB + Index: 14.06MB + Engine InnoDB
wpbh_posts: Data: 13.52MB + Index: 3.66MB + Engine InnoDB
wpbh_rank_math_analytics_gsc: Data: 1.52MB + Index: 2.08MB + Engine InnoDB
wpbh_rank_math_analytics_inspections: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wpbh_rank_math_analytics_objects: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wpbh_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpbh_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpbh_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_sliders_bkp: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_slides: Data: 0.41MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_slides_bkp: Data: 0.41MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_rtwwwap_referral_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_rtwwwap_wallet_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_termmeta: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
wpbh_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpbh_term_relationships: Data: 0.52MB + Index: 0.28MB + Engine InnoDB
wpbh_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpbh_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_usermeta: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wpbh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbh_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpbh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbh_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbh_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wpbh_wc_product_meta_lookup: Data: 0.33MB + Index: 0.58MB + Engine InnoDB
wpbh_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbh_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wpbh_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wffilemods: Data: 42.58MB + Index: 0.00MB + Engine InnoDB
wpbh_wfhits: Data: 0.28MB + Index: 0.05MB + Engine InnoDB
wpbh_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbh_wfknownfilelist: Data: 16.52MB + Index: 0.00MB + Engine InnoDB
wpbh_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wflogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wpbh_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wfnotifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpbh_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbh_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbh_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wpbh_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbh_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbh_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 10757
cms_block: 10
emd_form: 1
jp_img_sitemap: 6
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 38
page: 18
polylang_mo: 7
portfolio: 9
post: 5
product: 456
product_variation: 2262
pys_event: 1
shop_coupon: 2
shop_order: 45
shop_order_refund: 6
web-story: 3
woodmart_sidebar: 1
woodmart_slide: 4
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (23) ###

17TRACK for WooCommerce: by 17TRACK – 1.2.10
Classic Widgets: by WordPress Contributors – 0.3
Customer Reviews for WooCommerce: by CusRev – 4.38
Dianxiaomi - WooCommerce ERP: by Dianxiaomi – 1.0.1
Facebook for WooCommerce: by Facebook – 2.6.12
Flexible Shipping: by WP Desk – 4.11.3
GTranslate: by Translate AI Multilingual Solutions – 2.9.9
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 10.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
Klaviyo: by Klaviyo
Inc. – 3.0.1

Pinterest for WooCommerce: by WooCommerce – 1.0.8
Rank Math SEO: by Rank Math – 1.0.84
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.11

WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.8
CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.1.28
WooCommerce Payments: by Automattic – 3.8.2
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce: by Automattic – 6.3.1
Woodmart Core: by  – 1.0.32
Wordfence Security: by Wordfence – 7.5.8
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

### Inactive Plugins (1) ###

Web Stories: by Google – 1.18.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.14.1
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #1351 - /terms-of-service/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.3.2
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?

### WooCommerce Payments ###

Version: 3.8.2
Connected to WPCOM: Yes
Blog ID: 192182503
Account ID: -

### Action Scheduler ###

Complete: 14,529
Oldest: 2022-02-12 01:43:53 -0800
Newest: 2022-03-15 02:29:21 -0700

Failed: 430
Oldest: 2021-06-19 09:49:33 -0700
Newest: 2022-01-06 00:58:12 -0800

Pending: 8
Oldest: 2022-03-15 02:36:48 -0700
Newest: 2022-04-11 17:00:03 -0700

### Status report information ###

Generated at: 2022-03-15 02:29:35 -07:00
    • This topic was modified 2 years, 8 months ago by itsterry0908.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @itsterry0908,

    Thanks for the screenshot of the errors.

    This looks like a conflict coming from a plugin/theme running on the checkout page. Could you follow the guide here to test for conflict?

    Thread Starter itsterry0908

    (@itsterry0908)

    Hello,

    Problem solved!

    But how to delete a Woocommerce payment account? Just created an account to test in another not-ready website, Stripe closed immediately. But I can see that being closed account still existed in dashboard, how to remove it completely?

    Howdy @itsterry0908

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Woocommerce payment suddenly not working’ is closed to new replies.