Mailpoet

Hi there @olahall,

Thanks for reaching out!

That’s pretty odd. It seems to me that this could be some server resource that needs to be upgraded.

Could you please send us a copy of your System Info found in MailPoet > Help?

Please make sure to remove your email address before pasting it into your reply.

Thank you!

Sure, here it is…
I haven′t been able to add subscribers because i crashes all the time…

name: Name Name
email: [email protected]
PHP version: 7.4.28
MailPoet Free version: 3.85.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 433777bb12362990****************
WordPress version: 5.9.2
Database version: 10.4.24-MariaDB-log
Web server: nginx
Server OS: Linux pool150-E01-36.dfw.atomicsites.net 5.10.0-11-amd64 #1 SMP Debian 5.10.92-2 (2022-02-28) x86_64
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
PHP max_execution_time: 1200
PHP memory_limit: 512M
PHP upload_max_filesize: 2047M
PHP post_max_size: 2047M
WordPress language: sv_SE
Multisite environment?: No
Current Theme: Rowling (version 1.1.1-wpcom)
Active Plugin names: wpcs-content-scheduler/wpcs-content-scheduler.php, akismet/akismet.php, amp/amp.php, coblocks/class-coblocks.php, duplicate-page/duplicatepage.php, dynamic-visibility-for-elementor/dynamic-visibility-for-elementor.php, editorial-calendar/edcal.php, elementor-pro/elementor-pro.php, elementor/elementor.php, full-site-editing/full-site-editing-plugin.php, google-calendar-events/google-calendar-events.php, gtranslate/gtranslate.php, gutenberg/gutenberg.php, header-footer-elementor/header-footer-elementor.php, jetpack/jetpack.php, layout-grid/index.php, mailpoet/mailpoet.php, post-expirator/post-expirator.php, premium-addons-for-elementor/premium-addons-for-elementor.php, temporary-login-without-password/temporary-login-without-password.php, toolbar-extras/toolbar-extras.php, wordpress-seo/wp-seo.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
Send all site’s emails with: current sending method
Task Scheduler method: WordPress
Cron ping URL: https://ableness.se?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: [email protected]
Default Reply-To address: [email protected]
Bounce Email Address:
Total number of subscribers: 1
Plugin installed at: 2022-02-04 23:27:11`

Thanks for sending your System Info.

Please enable debugging and let me know what error message you receive. You can learn more about this here: https://www.ads-software.com/support/article/debugging-in-wordpress/

and here: https://www.ads-software.com/support/article/editing-wp-config-php/#wp_debug

To do this:

– You will need to login to your site via FTP
– download the wp-config.php file
– duplicate this file to create a backup
– add the lines of code as specified in the link above
– save and re-upload this file to your site.
– Then please send us the debug.log file auto generated in /wp-content

Just in case anything went wrong, you would have a backup of the original file that you can re-upload if needed.

Your host support may also be able to assist you with that.

Hi there @olahall,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.