Hello @howi1976,
unfortunately, the information provided in this topic of the issue you are facing are not enough and we don’t know what happens in the end.
Please provide these info so we can understand the issue better and help you resolve it:
1. Detailed explanation of the issue you face; what caused it and what did you want to happen. You can attach screenshots or a short video of the issue.
2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
You can use an online service to upload your screenshots/files:
- https://loom.com
- https://www.dropbox.com/
- https://postimages.org/
Before sending these, make sure that:
Everything on your website is on the latest version (WP, theme, plugins).
Make sure the issue is from our plugin. To do this, deactivate all other plugins then activate them one by one and check for this issue. continue doing this until you find what product is causing a conflict with MEC. Then provide the details as explained above.
Best Regards
