Getting 404 Error at Back End

  • Resolved Tamara

    (@tgasselin)


    2 years, 8 months ago

    Hi, My issue is resolved but I want to share it.

    This morning when I went to “All Popups”, I got a 404 Error. I could still access ‘Create Popups’ and ‘Popup Themes’ etc. but I couldn’t get to my list of existing popups.

    I tried updating my Permalinks. Didn’t change.
    I tried updating my .htaccess file. No change.
    I disabled and reactivated the plugins. Nope.
    I tried disabling plugins one by one. Nada.

    I went into my database to check the list of existing popups I’d created (I had about 35) 3 of them were Auto Drafts and they all had the exact same name, ‘Auto Draft’. I deleted these 3 entries and went back into WordPress and suddenly all was good again, I could access ‘All Popups’ again, phew! I don’t know if its because they all had the same name (and maybe therefore the same slug?) but it worked as a fix and I’m so glad it did because I love this plugin.
    Hope this is helpful in some way.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Bel

    (@belimperial)

    Hi @tgasselin

    Thank you for writing to us.

    We’re sorry you encountered a 404 error, but we’re glad you have managed to solve the issue.

    We have not experienced this issue or received a same report. Using the same name will not cause a 404 error as the popups follows the slug URL.

    I made a test using my test site, and Popup Maker is working. Please see:

    https://share.getcloudapp.com/GGulQ4NB

    We suspect a theme or another plugin might have cause a conflict. Please refer to the below article to isolate a conflict:

    Test if a Plugin or Theme Interferes with Popup Maker

    Could you please check the error log from the server to get more insights about the error?

    We hope that helps. Please let us know if you have any questions.

    Thread Starter Tamara

    (@tgasselin)

    I’m so sorry, you’re right. It was a plugin conflict.

    Maria T

    (@mariatogonon)

    Hello Tamara, no worries about that!

    Thanks for letting us know that it was indeed a plugin conflict.

    If you have any other questions, don’t hesitate to reach us back.

    By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day!

    Cheers

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @mariatogonon Moderator note: Please do not force a star rating ?rate=5 in your link for reviews. Please let the reviewer choose for themselves. I’ve removed the rating in your link.

    Maria T

    (@mariatogonon)

    @sterndata – thank you for your feedback! This is well noted.

Viewing 5 replies - 1 through 5 (of 5 total)
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