not working for me

Hi @stclaus,

Do you want some help to figure this out together? Some cookies might be functional and can be set before consent, some might need some additional configuration.

We help everyone on this forum to use our plugin to its full capability, but it can’t work out of the box for every possible WordPress configuration, and some manual configuration with, for example, our script center is a possibility.

We need help from our users to collaborate on building a better plugin, so any help is appreciated.

regards Aert

Let me know what your domain is, and we can probably have it configured correctly in a matter of minutes!

Even for free users, we provide full support, so don’t hesitate to contact us.

In most cases, it’s as simple as enabling a setting, or it may even be configured correctly already, but the cookies are allowed.

Please note we have a legal team continuously checking the plugin. I’d be surprised if there is an actual issue.

But if you managed to find one, we also rely on our free community of users to help us improve the plugin, and point it out if any of the 50000 plugins on WordPress is in conflict for example.

• This reply was modified 2 years, 11 months ago by Rogier Lankhorst.
• This reply was modified 2 years, 11 months ago by Rogier Lankhorst.
• This reply was modified 2 years, 11 months ago by Rogier Lankhorst.

hello, thank you for your nice reply. so lets try it.

domain is: mojkouc(dot)com

on main page there are embedded video clips (youtube/vimeo). i ran complianz configuration and in integration settings everything seems ok. but on fresh page load youtube/vimeo cookies are loaded – and i think they should not be. i tried to study complianz’s faq/support documentation page but although i have some IT knowledge i consider it too complicated and confusing.

site uses site origin page builder. wp-optimize plugin is turned off.

thank you for your time and help.
have a nice day

Hi @stclaus,

Sure! I notice the embeds on your site are not native youtube/vimeo embeds, but a custom embed. What did you use to embed the video’s? Is it the WordPress youtube widget, or a specific plugin? Then I can reproduce the issue, and create an integration.

hello Rogier, thank you for your reply.

page is created with siteorigin page builder. plugin should be the default wordpress video plugin.

Thanks, I’ll set it up locally and get back to you.

I see the problem indeed. This widget is based on a [video] shortcode from WordPress. This doesn’t seem to be widely used anymore, as I haven’t seen this implementation before.

I have created an integration for this specific shortcode, so it will get blocked just like the regular youtube and vimeo embeds. It looks like it’s not possible to get an “accept” button on top of the ‘video’ element, so I’ve moved it to the bottom. I’ll see if there’s anything I can do about that.

If you want you can try this version, just click the green ‘code’ button to get the zip file. Then deactivate your current one, and install this zip file:

https://github.com/Really-Simple-Plugins/complianz-gdpr/tree/wordpress-video-shortcode

The current branch works with YouTube, I will add Vimeo tomorrow, and do some additional checks with consent per service, different themes, etc.

hello Rogier, thank you for your reply and solution.

here is my feedback.

what i did. downloaded zip. unzip. upload to ftp.
deactivate current version. activate new version.
delete all cache and cookies.

after loading webpage i see this:
mojkouc.com/_debug/screen1.png – page is without youtube cookies and youtube videos have static messy picture holder

if i refuse cookies – nothing changes

if i accept cookies page changes to this: mojkouc.com/_debug/screen3.png – first youtube video (in the middle) becomes active but second youtube video is still only a picture. when i try reload the page both youtube videos disappear but youtube cookie is active: mojkouc.com/_debug/screen2.png

hope i wrote it clear so you can understand what i mean. i will leave your plugin active in case you want to test it more.

according your answer i think the most easy solution would be to find a subtitute for that video plugin which would be more compatible with your plugin. so you do not need to do unnecessary work just for ‘one in a milion case’.

i will contact the page creator because i just insert blog articles and do very basic page maintenance.

thank you and have a nice day

I think I can fix those issues. The middle vimeo video seems to work as expected now. I see two issues:

– A bit of css is needed for the placeholders, to make sure the layout doesn’t break.
– The blocking and unblocking does not yet seem to work well on multiple video’s.

Don’t worry about the required time: the framework allows me to quickly add in extensions for such plugins, and the basic functionality of blocking and unblocking is working. Now it’s just a matter of finishing up: styling, and making it work for multiple video’s.

I’ll make some adjustments tomorrow, I think the next version will fix most issues.

ok. you are the boss. i will be happy to follow your advice and cooperate with feedback.
thank your for your effort and time.

This should do the trick:

https://github.com/Really-Simple-Plugins/complianz-gdpr/tree/wordpress-video-shortcode

hello Rogier, thank you for reply. sorry for additional thread – i just followed recommendation.

a put your last new version. but i dont think it is working yet. after accepting cookies – yes all video objects become active. but after reloading page – all video objects disappear.

any ideas? webpage is set so you can test it. thank you for your time and effort.
have a nice day

I think that because I didn’t change the version yet, the css and js files didn’t change. I’ve changed the version here:

https://github.com/Really-Simple-Plugins/complianz-gdpr/tree/wordpress-video-shortcode

You should now get version 6.1.4.1

For example, the cookieblocker.min.css file should now contain the wp-video class. This is currently not the case.

Can you try to install this version?

new version installed. i am not sure i am doing something wrong. but it is still not working. thank you.

Hi @stclaus,

The CSS was my fault: it wasn’t minified, which is why it didn’t shop up correctly. I’ve fixed that.

The loading on reload: It is hard to test, but I suspect this is because the core complianz javascript is faster, because it’s not jquery based. Because of this, the event listener in jquery is added after the complianz event already has fired late.

I’ve now made some changes, which adds the entire jquery instantiation within the event listener. Locally this works fine for me, hope this resolves the race condition on your setup as well!

https://github.com/Really-Simple-Plugins/complianz-gdpr/tree/wordpress-video-shortcode

Thanks you for your patience, and for your help in testing this feature.