502 Bad Request error for some administrators

  • Resolved aditron

    (@aditron)


    2 years, 7 months ago

    We recently implemented WordPress Persistent Login on one of our websites. We are hosted with WordPress VIP (Automattic’s enterprise hosting service).

    Within hours of implementation we received a support request from one of our production team members who could no longer access the WP admin. They tried numerous devices and ended up spending their working day using a 2nd person’s account.

    Later in a day a second person reported the problem, and an hour after that it affected me personally. Please note we usually have between 10-15 people accessing the admin for content generation, account management and support services at any given time.

    In each instance, the front-end of the website was unaffected, but affected administrators would be shown a white page with “502 Bad Gateway” and “nginx” below that.

    Clearing cache at all levels made no difference for these users.

    Disabling the WordPress Persistent Login immediately restored access to all users.

Viewing 1 replies (of 1 total)
  • Plugin Author lukeseager

    (@lukeseager)

    Closing thread. This user was assisted via email. The plugin was deactivated after being unable to isolate the issue.

Viewing 1 replies (of 1 total)
  • The topic ‘502 Bad Request error for some administrators’ is closed to new replies.