We’d be happy to help support and troubleshoot the reason why the printers are not showing up in the Printer selection area of the plugin for the location.
First, let’s confirm you have setup the BizPrint app on the device connected to the Wifi Printer. This is step 2 of our quick start guide: https://getbizprint.com/quick-start-guide/#step-2
If the BizPrint app is setup correctly, you should see under the Station you created in your Cloud account the printer listed: https://print.bizswoop.app/stations
If the printer is NOT showing, please check the keys used to connect the BizPrint app running on the computer to the cloud. We’d recommend disconnecting the app, copying and pasting the keys again to verify. Select Connect on the BizPrint app to establish the connection again.
If yes, the printer is showing, let’s next review step 4 of our quick setup guide: https://getbizprint.com/quick-start-guide/#step-4
Navigate to the Settings tab of the Print Settings. WooCommerce > Print Settings > Settings (tab). Verify the keys used to connect your WordPress website to the Cloud service are correct. We’d recommend copying them again from the Application, https://print.bizswoop.app/applications you created in the cloud and pasting them again. Click Save Changes.
Now go ahead and check the Printer list under the Location. This should have resolved the problem, we suspect the keys might have not been inputted correctly or one of these connections steps was missed.
Let us know the results.
