Payment Status not changing
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HI, On a fresh install of WP and Woo I created a test purchase using checkout.com sandbox. The payments were authenticated and captured but the Order Status is not updated and is still on Processing. Webhook url is setup on checkout.com sandbox it is also using sandbox api keys.
Test purchase is done on both a simple product and a subscription product.Also tried deactivating the Security Plugin.SYSTEM REPORT:
### WordPress Environment ### WordPress address (URL): https://subscriptions.voomvaya.com Site address (URL): https://subscriptions.voomvaya.com WC Version: 6.3.1 REST API Version: ? 6.3.1 WC Blocks Version: ? 6.9.0 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.2.1 Log Directory Writable: ? WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 120 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.33 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB Max Upload Size: 30 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp0q_ Total Database Size: 5.33MB Database Data Size: 3.72MB Database Index Size: 1.61MB wp0q_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp0q_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp0q_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_traffic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp0q_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_cerber_sets: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp0q_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp0q_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB wp0q_postmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp0q_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp0q_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp0q_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp0q_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp0q_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp0q_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp0q_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp0q_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp0q_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 1 page: 7 post: 2 product: 2 revision: 1 shop_order: 2 shop_subscription: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (5) ### Checkout.com Payment Gateway: by Checkout.com – 4.3.8 Loginizer: by Softaculous – 1.7.0 WooCommerce Subscriptions: by WooCommerce – 4.1.0 WooCommerce: by Automattic – 6.3.1 WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.6 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Twenty Twenty-One Version: 1.5 Author URL: https://www.ads-software.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://subscriptions.voomvaya.com Subscription Statuses: wc-pending: 2 WooCommerce Account Connected: ? Yes Active Product Key: ? No Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United States (US) — California ### Subscriptions by Payment Gateway ### Checkout.com: wc-pending: 2 ### Payment Gateway Support ### Checkout.com: products refunds tokenization subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions Checkout.com: products ### Action Scheduler ### Complete: 12 Oldest: 2022-04-11 14:10:08 +0000 Newest: 2022-04-11 14:42:06 +0000 Pending: 1 Oldest: 2022-04-11 16:02:57 +0000 Newest: 2022-04-11 16:02:57 +0000 ### Status report information ### Generated at: 2022-04-11 14:42:33 +00:00
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