forms slow to process after submit

  • Resolved d2mceo

    (@d2mceo)


    2 years, 11 months ago

    When visitors fill out a form and clicks submit, the form takes 15 or more seconds to fully submit/process and show the “success” message. We are using Contact Form 7 and smtp is through Office 365 (via Godaddy).

    The forms are working, they are just very slow to fully submit so we are getting a ton of duplicate emails because people are clicking the submit button multiple times thinking the form isn’t working/being submitted.

    When turning off the smtp plugin, forms submit very quickly. I don’t think this is an issue with the plugin, but something related to the smtp provider. Not sure how to troubleshoot or fix this.

    Is there any possible solutions or ideas on how to fix this issue? Appreciate any help. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @d2mceo Hi,

    Hope you are doing good.

    This is a weird issue can you share your website contact page link?

    Thanks

    Thread Starter d2mceo

    (@d2mceo)

    https://www.primeseamless.com/contact/ – Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @d2mceo

    We tested this issue on our staging websites and POST SMTP is working fine with contact form 7 also tested your website form, sometimes it takes 3 – 4 seconds to submit, and sometimes it takes 10 – 12 seconds to submit.

    It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @d2mceo

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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