Wrong Return URL

  • Resolved invdesign

    (@invdesign)


    2 years, 10 months ago

    Hello,

    I have the Return/Thanks URL set up to be an absolute link (using https) ending with an anchor and even though I double-checked and that link does work and bring you to the correct section, after submitting my form I get brought back to the top of my page with the URL ending in #sf_form_salesforce_w2l_lead_1 instead of the section with the anchor I selected.

    Is there something additional I have to do to get this set up correctly?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author brilliantplugins

    (@brilliantplugins)

    The plugin uses an anchor to keep the form onscreen.

    It sounds like the JS redirect to your thank you page is never firing… or it’s not even being output… I don’t see it in the code.

    Can you post a screenshot of your form settings?

    Note: the built in captcha is deprecated and does not likely block any meaningful spam. Use recaptcha if you want to block spam.

    Plugin Author brilliantplugins

    (@brilliantplugins)

    The plugin uses an anchor to keep the form onscreen.

    To attempt to keep it on screen. Some themes do funny things with anchors/scrolling and that doesn’t work.

    Thread Starter invdesign

    (@invdesign)

    Thank you for such a quick response!

    Looked more closely through the settings and the shortcode and found the issue – we have multiple test forms and the wrong one was being pulled in via the shortcode aka there was no link specified and the theme was affecting the default anchor from the plugin.

    Also thanks for the heads up on not using the built in captcha (I’m guessing the next update will have that option removed?). Will look into recaptcha.

Viewing 3 replies - 1 through 3 (of 3 total)
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