Great Idea with a lot of problems setting up

And what’s more:
Had to turn off error reporting, because the plugin keeps throwing warnings which than abort the bulk operation because of wrongly formatted JSON response.

E.g. this error:

Warning: filesize(): stat failed for /home/clients/xx/sites/yy/wp-content/uploads/bb_medias/2022/04/IMG-20220404-WA0011-225×400.jpeg in /home/clients/xx/sites/yy/wp-content/plugins/shortpixel-image-optimiser/class/db/shortpixel-meta-facade.php on line 735

And about the timeout status -7 mentioned above, here’s what I mean:

{Status: -7, Message: "Zeitüberschreitung w?hrend der Verarbeitung. (pass 2)", Count: 2,…}
Count: 2
Filename: "xxx.png"
ImageID: "1111"
Message: "Zeitüberschreitung w?hrend der Verarbeitung. (pass 2)"
Status: -7

Dunno where this is coming from.

Invalid response from server received 6 times. Please retry later by reloading this page, or contact support. (Error: Unexpected token < in JSON at position 0)

—-

Now we are getting on top of the errors received:

Invalid Image Format.

If I download that image manually and open it with any picture viewer, it works as expected. It’s a JPG file recorded with a Samsung device.

This plugin is NOT working out of the box at all, so many adjustments necessary, it’s really a big pain ??

Hello @sx1001, thank you for taking the time to test our plugin and leave a review!

I understand that your experience with ShortPixel Image Optimizer was not as “out of the box” as you (and we) would have expected.
We try to make our product work as seamlessly as possible, but WordPress is not “standard”: each site has its own hosting and limitations, there are literally tens of thousands of other plugins that can be installed and cause conflicts in certain situations. Not to mention different themes, firewalls, etc.

Although our plugin works out of the box on most websites (after all, there are over 300K active installs and our service has optimized over 7 billion images so far), it does not work on all WP installs/versions. This is one of the reasons why we offer 24/7 support. If you had contacted our support, I am sure we could have helped you get the plugin working on your site with much less work and frustration.

As for your suggestion on how our plugin “Should be done the proper way” – thank you, I know that from outside it looks like the best idea.
And we have considered that in the past, but that would come with its own limitations. And from what I gather from your error messages, it would not have solved the problems in your case: apparently the images were well optimized on our servers, but they can not be downloaded on your website.

With this in mind, I invite you to contact me directly here: https://shortpixel.com/contact

I would be happy to help you make the plugin work ??

Kind regards,
Alex