Page refreshes upon vertically scrolling on some mobile devices

  • Hey guys, the issue is something I never experienced before so I’m also including a video link.

    Video: https://drive.google.com/file/d/1b71rGcrmB4znhitn37zZQhBWG-Swq479/view?usp=sharing

    Basically, scrolling on specific mobile phones causes the page to refresh and the ‘cannot find this page’ error. It is occurring on iPhone 11, iPhone 12 Mini, and iPhone 8 (all browsers). But it does not occur on every iPhone 12/12 mini/8. For example, for me and many other people, it works perfectly fine (for our developer too).

    The developer told me that it might be due to some software installed on mobile devices facing this issue.

    I just don’t know what to do or who to get in touch with. The page is built with Elementor.

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Looking at your site, you are an Elementor Pro v3.6.0 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.elementor.com/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @paradisiac I have archived your new topic. You are an Elementor Pro user and cannot seek Elementor support on this site.

    Use the option you paid for and stop posting in this Elementor support forum on this site.

    https://my.elementor.com/

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Page refreshes upon vertically scrolling on some mobile devices’ is closed to new replies.