No response to support ticket

  • Resolved dustinolsen1

    (@dustinolsen1)


    2 years, 10 months ago

    I have a PRO license and I’m getting zero response from my support tickets I’ve submitted.

    I have two issues:

    1. The thousands separator won’t show up on the front-end when displaying the value of an individual cell using a shortcode, despite my form settings.

    2. I have diagrams that are not showing updated values on the front-end, even though they show correctly on the backend.

    I have tried everything to make sure it’s not a caching problem, a plugin conflict problem, etc. Is there a solution out there I have yet to try?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hi, @dustinolsen1
    Thank you for contacting us regarding your issue!
    Can you provide ticket number?
    Please contact us through our
    internal support.
    We will help you to solve the problem.

    Thread Starter dustinolsen1

    (@dustinolsen1)

    Thanks for your response. I did initially try contacting you through your internal support ticketing system.

    Ticking Number: 40028

    When I followed up to that ticket, looks like it gave me a new number? 40062.

    Hope that helps.

Viewing 2 replies - 1 through 2 (of 2 total)
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