Users Can Not Log In

  • Resolved carmpocalypse

    (@carmpocalypse)


    2 years, 6 months ago

    Hello,

    I am having issues with Users not being able to log in to the site. It says “ERROR: Please solve the CAPTCHA to proceed.” I use V3. There is no solving a CAPTCHA. It also displays this message when trying to reset a password on the reset password form.

    On the website, I have two Users. One is an Admin, the other is a Subscriber. The Admin user can log in without issue, the Subscriber can not log in at all because of the CAPTCHA error message, as well as, using reset password and lost password is impossible because of the CAPTCHA message.

    I just recently added a Subscriber so not sure how long this issue would have been going on.

    PHP version and Plugin Info:
    -PHP 8.0
    -CAPTCHA 4WP (Premium) 7.0.6
    -Captcha Score settings = 0.5

    I am using the default WordPress login. I use the premium version of the plugin but I noticed others having similar issues using the free version. If you need me to submit a ticket on the website, I can.

    *UPDATE* Also tried V2 Invisible and get the same message, no CAPCHTA puzzle pops up. (Also used the correct Google keys for V2 Invisible)

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter carmpocalypse

    (@carmpocalypse)

    *UPDATE*

    When changing the Captcha Score for V3 to .01, users can log in again. However, the issue where users can not log in because of the error message still remains with V2 (Invisible).

    Plugin Author robertabela

    (@robert681)

    Hello @carmpocalypse

    Thank you for using our plugin.

    I am sorry to read about your issue. We are looking into this with the developers and will get back to you with an update as soon as possible.

    Thank you for your patience.

    Plugin Support Danny Jones

    (@distinctivepixels)

    Hello @carmpocalypse,

    Thanks for reporting this. I don’t seem to be able to trigger a similar issue here and id love to take a look into this and resolve things so would it be possible to email me at [email protected] so we can discuss this further?

    Please also include a URL to any form where the issue is present in your message.

    Look forward to hearing from you.

    Daniel – Developer @ WP White Security

    Thread Starter carmpocalypse

    (@carmpocalypse)

    @distinctivepixels

    Sorry for the delay, I sent an email.

    Plugin Support Danny Jones

    (@distinctivepixels)

    Thanks for emailing in @carmpocalypse,

    I am glad we where able to locate the issue with your Autoptimize plugin. If there is anything else in future do be sure to get in touch.

    Kind regards, Daniel – Developer @ WP White Security

    I assume the problem was with JavaScript optimization settings, this *should* be fixable with some settings tweaks, let me know if you want/ need assistance on this carmpocalypse ??

    Thread Starter carmpocalypse

    (@carmpocalypse)

    @optimizingmatters

    I had the reCAPTCHA script excluded from JS optimization, as well as, had it set to be loaded with the async flag. The issue was resolved after removing it from using async. Thanks for the offer for assistance but all is good now.

Viewing 7 replies - 1 through 7 (of 7 total)
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