security token expired
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Hi, I love your css editor — I still can’t find any other css plugin that has revisions, a big window for editing, good color-coding/formatting, command-z function (even after saving) AND that doesn’t jump me back up to the top of the stylesheet when saving — you guys got it all! ;). BUT, over the last several months, I keep running into an issue where I get the following error:
Error while saving. Please try again. Your security token may be expired; you may need to copy your work and reload the page to continue.
There seems to be a correlation with sites I’m running on WP Engine, but their support (which is pretty solid) hasn’t been able to find a solution on their end.
The plugin is up to date and I’ve tried reloading (of course), clearing caches, different browsers, deactivating/re-activating the plugin, deleting and reinstalling the plugin, etc. Do you have any idea what might be causing this? I hate to switch to a lesser plugin, but sometimes I have to, just to get the work done.
Thanks so much!
The page I need help with: [log in to see the link]
Viewing 9 replies - 1 through 9 (of 9 total)
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Hello,
first of all, thank you very much for the feedback ??
Please follow these instructions for the issue investigation purposes:
In your WordPress Dashboard, navigate to Tools >> Site Health.
Click on the “Info” tab.
Then click on the “Copy site info to clipboard” button
Paste the copied information on your response message.
See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644### wp-core ### version: 5.9.2 site_language: en_US user_language: en_US timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 0 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /nas/content/live/azgf wordpress_size: 56.35 MB (59083110 bytes) uploads_path: /nas/content/live/azgf/wp-content/uploads uploads_size: 3.87 GB (4150701944 bytes) themes_path: /nas/content/live/azgf/wp-content/themes themes_size: 60.45 MB (63387092 bytes) plugins_path: /nas/content/live/azgf/wp-content/plugins plugins_size: 35.54 MB (37261263 bytes) database_size: 16.34 MB (17137664 bytes) total_size: 4.03 GB (4327571073 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: Enfold (enfold) version: 4.9 author: Kriesi author_website: https://kriesi.at parent_theme: none theme_features: core-block-patterns, avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_pojo_accessibility, avia_exclude_wp_accessibility, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpml, avia_exclude_instagram_feed, avia_exclude_leaflet_map, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, widgets-block-editor, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes, avia_no_session_support theme_path: /nas/content/live/azgf/wp-content/themes/enfold auto_update: Disabled ### wp-themes-inactive (2) ### Genesis Block Theme: version: 1.0.0, author: StudioPress, Auto-updates disabled Twenty Twenty-One: version: 1.5, author: the WordPress team, Auto-updates disabled ### wp-mu-plugins (6) ### Force Strong Passwords - WPE Edition: version: 1.8.0, author: Jason Cosper WPE ElasticPress Autosuggest Logger: version: 1.0.0, author: WP Engine WP Engine Cache Plugin: version: 1.0.9, author: WP Engine WP Engine Seamless Login Plugin: version: 1.5.5, author: WP Engine WP Engine Security Auditor: version: 1.0.10, author: wpengine WP Engine System: version: 5.0.1, author: WP Engine ### wp-plugins-active (8) ### Better Search Replace: version: 1.4, author: Delicious Brains, Auto-updates disabled Custom CSS and JavaScript: version: 2.0.11, author: Aspen Grove Studios, Auto-updates enabled Page Links To: version: 3.3.6, author: Mark Jaquith, Auto-updates enabled PHPEnkoder: version: 1.15.1, author: Michael Greenberg, Auto-updates enabled Popup Maker: version: 1.16.7, author: Popup Maker, Auto-updates disabled Protect the Children!: version: 1.3.8, author: Miller Media (Matt Miller) (latest version: 1.4.0), Auto-updates enabled WPForms: version: 1.7.4.1, author: WPForms, Auto-updates enabled Yoast SEO: version: 18.8, author: Team Yoast (latest version: 18.9), Auto-updates disabled ### wp-plugins-inactive (1) ### Simple Custom CSS and JS: version: 3.39, author: SilkyPress.com, Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org imagick_version: 3.7.0 file_uploads: File uploads is turned off post_max_size: 256M upload_max_filesize: 256M max_effective_size: 256 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 137 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.4.0-1069-gcp x86_64 httpd_software: Apache php_version: 8.0.17 64bit php_sapi: apache2handler max_input_variables: 10000 time_limit: 3600 memory_limit: 512M max_input_time: 3600 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 7.74.0 OpenSSL/1.1.1n suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.7.37-40-log client_version: mysqlnd 8.0.17 max_allowed_packet: 16777216 max_connections: 500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /nas/content/live/azgf/wp-content WP_PLUGIN_DIR: /nas/content/live/azgf/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: utf8_unicode_ci ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### wpforms ### version: 1.7.4.1 lite: Apr 7, 2022 @ 4:43pm pro: Apr 7, 2022 @ 5:05pm upload_dir: Writable db_tables: wp_wpforms_entries, wp_wpforms_entry_fields, wp_wpforms_entry_meta, wp_wpforms_tasks_meta total_forms: 4 total_entries: 93 license_status: Valid license: Basic license_location: optionThank you, please update your WordPress to the latest 5.9.3 version and check if the issue persists.
Thanks for the reply. I’ve since gone live with the site I was using as an example, so here’s another one having the same problem: I’ve deactivated all the other plugins on this one, and it’s running WordPress 6.0. Lmk if you want temporary admin access. Thanks so much!
https://goodwebworkstg.wpengine.com/
### wp-core ### version: 6.0 site_language: en_US user_language: en_US timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: -1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /nas/content/live/goodwebworkstg wordpress_size: 56.65 MB (59403732 bytes) uploads_path: /nas/content/live/goodwebworkstg/wp-content/uploads uploads_size: 162.25 MB (170127914 bytes) themes_path: /nas/content/live/goodwebworkstg/wp-content/themes themes_size: 60.21 MB (63134155 bytes) plugins_path: /nas/content/live/goodwebworkstg/wp-content/plugins plugins_size: 29.36 MB (30788449 bytes) database_size: 14.14 MB (14827520 bytes) total_size: 322.61 MB (338281770 bytes) ### wp-dropins (2) ### advanced-cache.php: true object-cache.php: true ### wp-active-theme ### name: Enfold Child (enfold-child) version: 0.3.0.4 author: Kriesi author_website: https://www.kriesi.at/ parent_theme: Enfold (enfold) theme_features: core-block-patterns, avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_pojo_accessibility, avia_exclude_wp_accessibility, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpSEO, avia_exclude_wpml, avia_exclude_instagram_feed, avia_exclude_leaflet_map, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, widgets-block-editor, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes, avia_no_session_support theme_path: /nas/content/live/goodwebworkstg/wp-content/themes/enfold-child auto_update: Disabled ### wp-parent-theme ### name: Enfold (enfold) version: 4.9.2.3 author: Kriesi author_website: https://kriesi.at theme_path: /nas/content/live/goodwebworkstg/wp-content/themes/enfold auto_update: Disabled ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates disabled ### wp-mu-plugins (7) ### Force Strong Passwords - WPE Edition: version: 1.8.0, author: Jason Cosper WP-SpamShield Anti-Malware & Functional Integrity Scanner: version: 1.9.21, author: Red Sand Media Group and Blackhawk Cybersecurity WPE ElasticPress Autosuggest Logger: version: 1.0.0, author: WP Engine WP Engine Cache Plugin: version: 1.0.9, author: WP Engine WP Engine Seamless Login Plugin: version: 1.5.5, author: WP Engine WP Engine Security Auditor: version: 1.0.10, author: wpengine WP Engine System: version: 5.0.1, author: WP Engine ### wp-plugins-active (1) ### Custom CSS and JavaScript: version: 2.0.11, author: Potent Plugins, Auto-updates enabled ### wp-plugins-inactive (9) ### 301 Redirects: version: 2.72, author: WebFactory Ltd, Auto-updates enabled Better Search Replace: version: 1.4, author: Delicious Brains, Auto-updates enabled Content Blocks (Custom Post Widget): version: 3.2.3, author: Johan van der Wijk, Auto-updates enabled Defender: version: 2.8.3, author: WPMU DEV, Auto-updates enabled Optimize Database after Deleting Revisions: version: 5.0.110, author: CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands, Auto-updates enabled PHPEnkoder: version: 1.15.1, author: Michael Greenberg, Auto-updates enabled WP-SpamShield: version: 1.9.21, author: Red Sand Media Group, Auto-updates enabled WP Content Copy Protection & No Right Click: version: 3.4.6, author: wp-buy, Auto-updates disabled Yoast SEO: version: 19.0, author: Team Yoast, Auto-updates enabled ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org imagick_version: 3.7.0 file_uploads: File uploads is turned off post_max_size: 100M upload_max_filesize: 50M max_effective_size: 50 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 137 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.4.0-1069-gcp x86_64 httpd_software: Apache php_version: 8.0.17 64bit php_sapi: apache2handler max_input_variables: 10000 time_limit: 3600 memory_limit: 512M max_input_time: 3600 upload_max_filesize: 50M php_post_max_size: 100M curl_version: 7.74.0 OpenSSL/1.1.1n suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.37-40-log client_version: mysqlnd 8.0.17 max_allowed_packet: 16777216 max_connections: 500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /nas/content/live/goodwebworkstg/wp-content WP_PLUGIN_DIR: /nas/content/live/goodwebworkstg/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writableHi, just checking back on this — I keep running into this issue, on multiple sites — I’d really like to continue using your plugin, but it’s unusable with this issue. Are you able to find a possible solution for me? Thanks!
Still hoping you might be able to help with this — are you able/willing to look into it?
Hello sky19er,
apologies for the delay, I suppose all of the sites are based on the WP Engine hosting, have you tried if the issue persists on other hosting too? Unfortunately, we were unable to replicate the problem on our side.
Best regards.
I think it might be confined to WP Engine, but I’m not sure. I’ve asked their support, but they weren’t able to help. I’ll keep an eye out on other hosts. Is this the best way to reach you, here, or is there a better channel? Thanks for the reply — better late than never!
Hello, thank you for the response. Alternatively you may reach out to us at [email protected]
Viewing 9 replies - 1 through 9 (of 9 total)
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