• Resolved kirbmart

    (@kirbmart)


    Hello attempting to setup my store with this plugin but am getting the following error on ShipStation after entering my Auth Key and URL. Any idea why?

    Store Configuration
    {“Message”:”Unable to connect to the marketplace! Error: The remote server returned an error: (500) Internal Server Error.”}

    (I’ve attache my system status report)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.dramapothecary.com
    Site address (URL): https://www.dramapothecary.com
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.29
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1n-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: 035_
    Total Database Size: 1170.79MB
    Database Data Size: 857.36MB
    Database Index Size: 313.43MB
    035_woocommerce_sessions: Data: 0.55MB + Index: 0.02MB + Engine MyISAM
    035_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_order_items: Data: 11.43MB + Index: 5.68MB + Engine MyISAM
    035_woocommerce_order_itemmeta: Data: 378.90MB + Index: 50.03MB + Engine MyISAM
    035_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_actionscheduler_actions: Data: 6.17MB + Index: 2.40MB + Engine MyISAM
    035_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_actionscheduler_logs: Data: 4.19MB + Index: 2.99MB + Engine MyISAM
    035_commentmeta: Data: 0.23MB + Index: 0.23MB + Engine MyISAM
    035_comments: Data: 68.60MB + Index: 25.37MB + Engine MyISAM
    035_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    035_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    035_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    035_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    035_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    035_followup_customers: Data: 1.52MB + Index: 1.25MB + Engine InnoDB
    035_followup_customer_carts: Data: 2.52MB + Index: 0.50MB + Engine InnoDB
    035_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_followup_customer_orders: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
    035_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    035_followup_email_logs: Data: 0.28MB + Index: 0.19MB + Engine InnoDB
    035_followup_email_orders: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
    035_followup_email_tracking: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
    035_followup_followup_history: Data: 0.47MB + Index: 0.19MB + Engine InnoDB
    035_followup_order_categories: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    035_followup_order_items: Data: 1.52MB + Index: 3.50MB + Engine InnoDB
    035_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_mailchimp_carts: Data: 0.38MB + Index: 0.03MB + Engine MyISAM
    035_mailchimp_jobs: Data: 0.58MB + Index: 0.02MB + Engine MyISAM
    035_options: Data: 8.60MB + Index: 0.22MB + Engine MyISAM
    035_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_pmxi_imports: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    035_pmxi_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    035_pmxi_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    035_postmeta: Data: 265.83MB + Index: 159.25MB + Engine MyISAM
    035_posts: Data: 26.83MB + Index: 5.23MB + Engine MyISAM
    035_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_sbi_feed_caches: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    035_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_sbi_instagram_posts: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    035_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_store_locator_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    035_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    035_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_usermeta: Data: 36.68MB + Index: 22.07MB + Engine MyISAM
    035_users: Data: 2.69MB + Index: 2.00MB + Engine MyISAM
    035_wcs_payment_retries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    035_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    035_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    035_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_wc_customer_lookup: Data: 2.92MB + Index: 2.15MB + Engine MyISAM
    035_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_wc_order_coupon_lookup: Data: 0.39MB + Index: 0.67MB + Engine MyISAM
    035_wc_order_product_lookup: Data: 10.59MB + Index: 7.81MB + Engine MyISAM
    035_wc_order_stats: Data: 4.31MB + Index: 2.66MB + Engine MyISAM
    035_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    035_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    035_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    035_woocommerce_gc_cards: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    035_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    035_woocommerce_square_customers: Data: 1.30MB + Index: 1.13MB + Engine MyISAM
    035_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    035_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    035_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    035_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    035_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    035_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    035_yoast_indexable: Data: 9.52MB + Index: 10.09MB + Engine InnoDB
    035_yoast_indexable_hierarchy: Data: 1.52MB + Index: 1.08MB + Engine InnoDB
    035_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    035_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    035_yoast_prominent_words: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    035_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    035_yoast_seo_meta: Data: 0.98MB + Index: 1.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    astra-advanced-hook: 1
    attachment: 371
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    customize_changeset: 1
    elementor_library: 10
    fgf_master_log: 538
    fgf_rules: 1
    follow_up_email: 1
    nav_menu_item: 25
    page: 32
    post: 33
    postman_sent_mail: 250
    product: 39
    product_variation: 7
    revision: 1501
    schema: 3
    shop_coupon: 40
    shop_order: 63549
    shop_order_refund: 790
    shop_subscription: 769
    store-location: 381
    wc_product_tab: 2
    wp_global_styles: 1
    wpcf7_contact_form: 2
    wpforms: 1
    wpsl_stores: 672
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
    Astra Pro: by Brainstorm Force – 3.6.8
    Premium Starter Templates: by Brainstorm Force – 3.1.9
    Void Contact Form 7 Widget For Elementor Page Builder: by voidCoders – 2.1.1
    CheckoutWC: by Objectiv – 7.2.2
    Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
    Customer Reviews for WooCommerce: by CusRev – 4.38
    Elementor Pro: by Elementor.com – 3.7.1
    Elementor: by Elementor.com – 3.6.5
    Smash Balloon Instagram Feed: by Smash Balloon – 6.0.5
    Mailchimp for WooCommerce: by Mailchimp – 2.6.2
    Olark Live Chat: by Olark – 1.0.9
    PixelYourSite: by PixelYourSite – 9.0.0
    SiteGround Optimizer: by SiteGround – 7.1.0
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    Simple CSS: by Tom Usborne – 1.1.1
    Ultimate Addons for Elementor: by Brainstorm Force – 1.36.6
    Prevent Customers To Cancel WooCommerce Orders: by Tyche Softwares – 1.2
    WooCommerce All Products For Subscriptions: by WooCommerce – 3.3.1
    Follow-Up Emails: by WooCommerce – 4.9.22
    Multi-Carrier Shipping Plugin for WooCommerce: by PluginHive – 1.9.8
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
    WooCommerce Square: by WooCommerce – 3.0.2
    WooCommerce Store Credit: by Themesquad – 4.0.5 (update to version 4.1.0 is available)
    WooCommerce Subscriptions: by WooCommerce – 4.2.0
    WooCommerce Waitlist: by Neil Pie – 2.3.2
    WooCommerce: by Automattic – 6.5.1
    Yoast SEO Premium: by Team Yoast – 18.5
    Yoast SEO: by Team Yoast – 18.9
    WP Mail SMTP: by WPForms – 3.4.0
    WP Store Locator: by Tijmen Smit – 2.2.235
    Yoast SEO: WooCommerce: by Team Yoast – 14.8
    
    ### Inactive Plugins (8) ###
    
    Better Font Awesome: by Mickey Kay – 2.0.1
    Export Order Items for WooCommerce: by Aspen Grove Studios – 1.0.10
    Free Gifts for WooCommerce: by FantasticPlugins – 6.9
    Order Splitter for WooCommerce: by Fahad Mahmood – 4.6.3
    Starter Templates: by Brainstorm Force – 3.1.9
    WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.4
    WP Rollback: by Impress.org – 1.7.1
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #1174 - /store/
    Cart: #1175 - /cart-2/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #1519 - /terms-of-service/
    
    ### Theme ###
    
    Name: DRAM
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.8.1
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: astra-child/woocommerce/emails/customer-completed-order.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://www.dramapothecary.com
    Subscription Statuses: trash: 1
    wc-active: 458
    wc-pending-cancel: 45
    wc-on-hold: 12
    wc-cancelled: 253
    
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Colorado
    
    ### Subscriptions by Payment Gateway ###
    
    Square: trash: 1
    wc-active: 458
    wc-cancelled: 253
    wc-on-hold: 12
    wc-pending-cancel: 45
    
    ### Payment Gateway Support ###
    
    Square: products
    card_types
    customer_decline_messages
    payment_form
    authorization
    charge
    charge-virtual
    capture_charge
    refunds
    voids
    customer_id
    tokenization
    add_payment_method
    token_editor
    subscriptions
    subscription_suspension
    subscription_cancellation
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    
    ### All Products for WooCommerce Subscriptions ###
    
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 43
    Oldest: 2022-04-30 23:11:06 +0000
    Newest: 2022-05-20 04:41:37 +0000
    
    Complete: 22,238
    Oldest: 2022-04-22 20:10:34 +0000
    Newest: 2022-05-21 04:30:52 +0000
    
    Failed: 296
    Oldest: 2019-11-05 16:03:22 +0000
    Newest: 2022-04-12 15:40:26 +0000
    
    Pending: 870
    Oldest: 2022-05-21 04:31:36 +0000
    Newest: 2022-08-01 01:26:04 +0000
    
    ### Status report information ###
    
    Generated at: 2022-05-20 21:31:59 -07:00
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @kirbmart!

    Apologies for the late response; this topic was marked as Resolved before it had a reply.

    I understand you see the error message when trying to connect the integration, am I right?

    In this case, please try re-issuing the Auth Key and connecting again to the Shipstation account by following these steps:

    1 – Disconnect the Shipstation account, then disable the ShipStation Integration plugin.

    2 – Once you have done that, go to this URL while logged into your site:
    https://<your site>.com/wp-admin/options.php

    3 – Scroll down until you see the woocommerce_shipstation_auth_key and clear the key from the field alongside that https://d.pr/i/lFeORf

    4 – Then scroll down and hit the Save Changes button at the bottom of the page. https://d.pr/i/RO6LkA

    5 – Once you’ve done that, please reactivate the Shipstation Integration plugin and reconnect the Shipstation account.

    Let us know how it goes for you!

    Hi there,

    It is been a while since the last time we heard from you, so I’m marking this thread as resolved.

    We’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘“Unable to connect to the marketplace! Error’ is closed to new replies.