Mail summary; Last Week number wrong

  • Resolved Schmuxy

    (@schmuxy)


    2 years, 9 months ago

    Greetings,

    in the weekly summary emails, our number of total emails is increasing by 500 week by week, yet the “last week” counter is only increasing by a small fraction of that (40).

    It appears the last-week counter is either showing the wrong number or something unintuitive to us.

    any feedback on this will be appreciated since we are a bit skeptical now if all our mails even reach our customers. Using the non-paid version and do not have access to a log.

    • This topic was modified 2 years, 9 months ago by Schmuxy.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support David

    (@dpinson)

    Hi @schmuxy,

    That is certainly odd. Can you send over a screenshot of your most recent weekly summary report? This way our team can look into why you may be seeing this happen.

    Thanks!

    Thread Starter Schmuxy

    (@schmuxy)

    Screenshot

    Like this?

    Plugin Support David

    (@dpinson)

    Hi @schmuxy,

    Thanks for posting that. That’s what I was looking for. I see what you mean about the increase just based on the numbers. Can you share the same screenshot but from multiple previous weeks? If you can share the previous week, plus two or three from the weeks just before that, it will give us something to compare against.

    Thanks!

    Plugin Support David

    (@dpinson)

    Hi there @schmuxy,

    We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

    Have a great day! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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