404 error after restoring

  • Resolved lhynn2172

    (@lhynn2172)


    2 years, 9 months ago

    Hello,

    I tried to restore a backup of our live site to the test site. The restoring process was finished as per the plugin [2022-05-25 16:21:06][notice]Finished restoring cbite.com_wpvivid-628e86bd785ca_2022-05-25-15-42_backup_core.part001.zip

    However, I did not received the message on top that it’s successful so I open a different browser to check if it’s working but it is not. I am getting the 404 error and there’s no way for me to access the backend of my site. I read something from your forum that it could be a firewall issue so I went into my cPanel and deactivated the plugins that I think has firewall in it but that didn’t solve the problem.

    Would you please help me resolve this issue? There’s no way for me to access the backend of my site.

    Thank you!

    Lynn

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @lhynn2172

    ‘Finished restoring cbite.com_wpvivid-628e86bd785ca_2022-05-25-15-42_backup_core.part001.zip’ means the plugin finished restoring the core.part001.zip, not all zips.

    Please wait patiently for the restore process complete and a successful message to pop up.

    If you finally get a restore timeout error, you can follow this doc to fix it.

    All the best,

    Thread Starter lhynn2172

    (@lhynn2172)

    Thank you. I will try this.

    Plugin Support tonyrobins

    (@tonyrobins)

    No problem. Let us know if you need any further assistance.

    All the best,

    Thread Starter lhynn2172

    (@lhynn2172)

    I created a new subdomain. However, when I tried to do a restore, nothing happened. I waited for hours but still nothing. The restore box is empty.

    Thread Starter lhynn2172

    (@lhynn2172)

    I’ve already resolved it. Thanks for your help!

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @lhynn2172

    Thanks for your update.

    If it is possible, can you share how you solved it so that users who have the same issue can quickly find the solution?

    Thanks,

    All the best,

    Thread Starter lhynn2172

    (@lhynn2172)

    I just followed the fix that you provided for restore timeout error.

    Plugin Support tonyrobins

    (@tonyrobins)

    Great! Thanks for your clarification.

    All the best,

Viewing 8 replies - 1 through 8 (of 8 total)
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