Customer registered in all list

  • Resolved gilles24

    (@gilles24)


    2 years, 9 months ago

    Hello,
    I am currently testing your plugin on a site under construction.
    I created several opt-out lists, each corresponding to the purchase of a product.
    I also created email sending automations for each product after a purchase.
    After sending the order confirmation email (first action), I added a second action to register the customer in the list corresponding to his purchase (see : https://i.imgur.com/ZpD2dOI.jpeg).
    But the customer is not only registered in the selected list, but in all the others…
    I don’t understand.
    Thanks for your help.
    Regards
    Gilles

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @gilles24

    Thank you for reaching out, and very sorry for this issue. I can confirm that such a situation, where a customer is added to more than one opt-out list, may occur. We are investigating it, and will be working on a fix. I’ll update you as soon as it will be ready.

    Thread Starter gilles24

    (@gilles24)

    Hi damianmachnik
    Ok.
    Thanks

    Plugin Contributor Bartek

    (@bartj)

    Hello @gilles24!

    We’ve examined this issue and have come to conclusion that may surprise you. The fact, that user is registered to all opt-out lists is not a bug – it’s been designed this way, and now I’ll try to explain to you, why we’ve decided this way.

    ShopMagic offers two types of communication lists – opt-out and opt-in, which is standard in general (there’s also double opt-in, but it’s not type of list itself). Both of those types serve different purposes. When you are using opt-in list you want your customers to be aware of signing up – it’s their decision. For opt-out you decide not to inform your customers about signing them up on the list. On this basis, ShopMagic tries to sign up your customer whenever possible, that is when customer creates an account or submits an order – those actions triggers signup process. At the moment there’s no possibility to change this behavior (but it’s not said, it will not be changed in the future). From here, customer is only able to resign from email subscription for specified list.

    Alternatively, if you do want not to inform your customers about signing them up on your list and have more fine-grained control about which customer is signed up to which list, you can create opt-in list and uncheck option to show it in the checkout. This way you will be able to sign up only those customers you actually want, keeping the opt-out functionality. I am aware, this may by counterintuitive, but as I mentioned, for the time being it’s the only way because of our current design decisions.

    Nevertheless, stay tuned for possible upcoming changes!

    Best regards,
    Bartek

Viewing 3 replies - 1 through 3 (of 3 total)
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