Frustrated – Logo Help Please

  • Resolved lknights1987

    (@lknights1987)


    2 years, 9 months ago

    I am having problems getting my site logo to look nice a crisp like the one on cookie and Kate website.

    I have created my logo using canva.

    Here is a video of what I can see.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @lknights1987,

    Sorry for the delay in response.

    I checked your site and it looks like you are not using the Neve theme anymore.

    If you still want to use Neve, please activate the theme so we can take a look at the issue.

    • This reply was modified 2 years, 9 months ago by Poonam Namdev.
    Mat

    (@mateithemeisle)

    Hello @lknights1987 ,

    Thank you for your message and apologies for the delayed reply!

    I have investigated the issue further and if you are using a Chrome-based browser on a Mac device (which from your screencast I can tell is the case) then it might be due to how Chrome Handles images in this case. Our developers also noticed this issue in the past but it seems like Chrome doesn’t want to fix the issue on their end. (Github discussion here)

    I have also found a workaround that might work (not 100% sure it will in your case) that you can try. Please follow the steps within this guide and see check if it works in your case.

    Thank you for understanding and please let us know if this worked for you!

Viewing 2 replies - 1 through 2 (of 2 total)
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