Checkout error “… no available payment methods for your state”

  • Resolved aaronr556

    (@aaronr556)


    2 years, 6 months ago

    Greetings!

    I just setup Woocommerce on my WP site – I setup the payment info, shipping info. bank info, verified my identity, etc. WC payments are “enabled.” As far as I can tell, everything is good to go. But when I test the checkout process, on the page where the customer enters their address, at the bottom (where payment info should be) I see this message:

    “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.”

    I tried using the test mode and that worked fine.

    My site is not currently https, not sure if that is related.

    Please advise so I can attempt to fix this issue.

    Thank you,

    – Aaron

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Is it possible to enable another payment method on your checkout page to test the issue? For example, the COD Cash on Delivery method? It is under WooCommerce > Settings > Payments Then please check if it is shown at checkout page? If visible, it means there could be an issue with the WooCommerce Payments method.

    According to that message received on your checkout, it sounds like the WooCommerce Payments setup is not finished properly, otherwise, the payment method would appear.

    Can you please recheck the setup process for WooCommerce Payments on your site?https://docs.woocommerce.com/document/payments/#section-3.

    If the issue persists after rechecking, and trying COD, you can reach out to the WooCommerce Payments dedicated forum at:
    https://www.ads-software.com/support/plugin/woocommerce-payments/

    Let us know how it goes. Thanks.

    Thread Starter aaronr556

    (@aaronr556)

    Thank you for the response.

    1) Under Settings: Payments, there is no option for “COD Cash on Deliver.” Only options I see are credit card (which is selected). A bunch of weird methods I have never heard of (EPS,IG, iD, etc.)… google pay and apple pay.

    2) Under “Payment: Account Details” “Payments ” is “Enabled” so I assume I did all that correctly.

    So, what next?

    – Aaron

    Thread Starter aaronr556

    (@aaronr556)

    I found the place to accept COD, and enabled. I was able to complete the order without error.

    I have the same problem. I only have bank transfer, but it does not appear in the checkout page. If I add an alternate payment option, the last one added do appear, but not bank transfer.
    thanks for your help!

    Hi @aaronr556!

    If you are using WooCommerce Payments, you are required to have an SSL certificate on your site: https://woocommerce.com/document/payments/#section-1

    It could be why payments are working on test mode, and payment methods are not being displayed at checkout on your live site.

    You could try adding HTTPS and an SSL certificate to your site and see if it helps to solve the issue. If it persists, kindly reach us out at the WooCommerce Payments dedicated support forum:

    https://www.ads-software.com/support/plugin/woocommerce-payments/

    We will be able to help you further there! You can include the link to this thread so we can check what has been done already.

    Thanks!

    Hi @edu911!

    Since every case and setup is different, kindly create your own topic so we can further check and assist you properly.

    Cheers!

    We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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