upload and delete message not working

Hi @notherlia
Sorry for late. I check your issue on my local because I unable to check it on your live site. Your live site still showing a static site. I unable to go anywhere by click button on your landing page.

However, I check above issue and found that, delete button aren’t appear. So I solved it and upload it with a new version. But I didn’t find anything about upload. Uploading are working well. After upload any image or file, just scroll down for see change.

Look at this screenshot: https://prnt.sc/KeOG80VuOXIe

• This reply was modified 2 years, 5 months ago by Omar Faruque.
• This reply was modified 2 years, 5 months ago by Yui. Reason: admin ask removed

HI Omar! thank you for your reply.
The website still static because there are ongoing changes in the back-end. For now I am kinda testing different plugins and see how it works. That is why I was recommending you to enroll for the intro to french course. it’s a test course to see the problem.
I am still facing the problem!

I deactivated the plugin and delete it and re-install but {deleted by moderator} or I highly prefer a zoom videocall at the time that suits you.

Awaiting your reply

Thank you

• This reply was modified 2 years, 5 months ago by Yui. Reason: credentials offer removed

@notherlia https://www.ads-software.com/support/guidelines/#the-bad-stuff

@ronymaha and somewhat more lengthy reply for you

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Thank you ??

Hi @notherlia ,
Hope no need your live credentials, I will test above issue on my local and will update you soon about file upload. Wait 2-3 days.

Thanks for your cooperation