Broken pages after uninstalling JetPack

  • Resolved lnesolorzano

    (@lnesolorzano)


    2 years, 9 months ago

    Our website has been slowing down dramatically. We were advised to try to delete some of the plugins that are not used and/or may be causing slowdowns. One of them is JetPack.

    When we disabled that plugin it broke many of our pages. In general, the issue is that the admin bar (when logged in) will not display and will show the contents in text form all the way down until the actual page shows. Everything else is okay, the page layout, the menu, footer, etc. It is just the admin bar that is broken.

    Something I found out was that if I clone one of the pages that is broken and publish that page, it shows up as expected with the admin bar up top. However, the original page will still show up broken.

    Keep in mind this is only happening when someone is logged in (in this case only admins because we do not show the admin bar to other user types, just admin). For that reason I did not post a link to the problem page as anyone viewing it will not see the issue unless they were logged in with admin.

    Any help, guidance, or resolutions if this has happened to you would be appreciated.

    -L

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @lnesolorzano –

    I’m sorry for the difficulty you are having here.

    Without seeing the page in question, it’s a bit hard to understand the issue and offer advice.

    If you enable Jetpack again, does the issue go away, and do the pages load?

    Could you share a screenshot of what you are seeing? You can send a screenshot using these instructions.

    Thread Starter lnesolorzano

    (@lnesolorzano)

    Thank you for your reply.

    When we re-enable Jetpack, everything works as expected, no issues.

    This is one of the broken webpages:
    https://www.globaltrainingcenter.com/exporting-procedures/

    However, without being logged in, it will look like it should and will not appear broken.

    If you were logged in as an admin and had the WP admin bar up top, it would look like this:

    see https://i.imgur.com/VV79SmG.png

    If you scroll down far enough, eventually it will look like the page should look:

    see https://i.imgur.com/zjIz3OC.png

    This is the same page after I cloned it and published it. I did nothing but clone it.

    see https://i.imgur.com/ZTmTItU.png

    Hi @lnesolorzano

    Thanks for sending those screenshots, although I am surprised that this affects your WP-Admin toolbar as Jetpack doesn’t and shouldn’t reflect on it.

    Since this is happening specifically with original pages rather than cloned ones, did you have the chance to clear the caches of your caching/optimization plugins and your browser?

    I’d suggest clearing those just after uninstalling Jetpack, and checking whether the behavior changes.

    Let us know how this goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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