Country Code payment error

  • Resolved larsvonhierblau

    (@larsvonhierblau)


    2 years, 5 months ago

    Hi, I am using the Beta which fixes the refund bug related to the country info. However I got this error from a user which tried to pay and it seems also related to the country code.

    env: “production”err: “TypeError: Cannot read properties of undefined (reading ‘country_code’)\n at payerData (webpack-internal:///536:126:131)\n at Object.createOrder (webpack-internal:///536:630:21)\n at https://www.paypal.com/sdk

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter larsvonhierblau

    (@larsvonhierblau)

    Hi, just to follow up since the latest beta i got from your support the refund error is gone however now I have the major amount of customers complaining that the PayPal options doesn’t work at all. I posted above the error. It’s again country related. I am using woocommerce checkout field editor the official plug-in from woocommerce

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @larsvonhierblau

    Thank you for reaching out to us and opening a new thread for this case.

    We have provided Beta to many merchants and have not received the same outcome as you are facing. This would make me think that your issue might be a conflict with another plugin that is active on your site.

    If you can reproduce this issue, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behaviour persists. Here’s a guide that explains the steps in more detail: How to test for conflicts.

    Can you share the logs and system report with us, so we can take a look at them to see if there are any indicators to link it to any known issues? If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Pending your response.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread (or the advised internal ticket) if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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