Unable to access settings page of webstories

  • Resolved sathi01

    (@sathi01)


    2 years, 8 months ago

    I am unable to access the settings page of webs stories.
    Error showing – “Sorry, you are not allowed to access this page.”
    All other plugins are accessible

    • This topic was modified 2 years, 8 months ago by sathi01.
Viewing 15 replies - 1 through 15 (of 34 total)

  • @sathi01 Hi there. Some settings in the Web Stories plugin are restricted to just Admin users. Could you please tell me what role your user account is? The message you are seeing may be a result of user permissions.

    Thread Starter sathi01

    (@sathi01)

    Trying to access from admin profile

    @sathi01 To confirm, your WordPress User Role is set to Administrator?

    If possible, could you share a screenshot or screen recording of the issue you are seeing? You can use services like JumpShare or Recordit to share.

    Could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter sathi01

    (@sathi01)

    user Role
    Administration
    Screenshot
    1- https://prnt.sc/JFy4zyfse9ip
    2- https://prnt.sc/uqjLb_FDAaqX
    Site Health

    
### wp-core ###

version: 6.0
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 4
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home1/kraftome/public_html
wordpress_size: 23.34 GB (25057631646 bytes)
uploads_path: /home1/kraftome/public_html/wp-content/uploads
uploads_size: 126.13 MB (132253408 bytes)
themes_path: /home1/kraftome/public_html/wp-content/themes
themes_size: 4.26 MB (4465794 bytes)
plugins_path: /home1/kraftome/public_html/wp-content/plugins
plugins_size: 84.97 MB (89094714 bytes)
database_size: 8.45 MB (8863744 bytes)
total_size: 23.56 GB (25292309306 bytes)

### wp-active-theme ###

name: Cream Magazine (cream-magazine)
version: 2.0.9 (latest version: 2.1.0)
author: themebeez
author_website: https://themebeez.com/
parent_theme: none
theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, customize-selective-refresh-widgets, responsive-embeds, wp-block-styles, custom-logo, custom-header, editor-font-sizes, widgets
theme_path: /home1/kraftome/public_html/wp-content/themes/cream-magazine
auto_update: Disabled

### wp-mu-plugins (2) ###

Endurance Page Cache: version: 2.2, author: Mike Hansen
SSO: version: 0.4, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (6) ###

Instant Images: version: 4.6.1, author: Darren Cooney, Auto-updates disabled
Jetpack: version: 11.0, author: Automattic, Auto-updates disabled
Site Kit by Google: version: 1.75.0, author: Google, Auto-updates disabled
User Profile Picture: version: 2.6.0, author: Cozmoslabs, Auto-updates disabled
Web Stories: version: 1.21.1, author: Google, Auto-updates disabled
Yoast SEO: version: 19.1, author: Team Yoast, Auto-updates enabled

### wp-plugins-inactive (2) ###

MakeStories Helper: version: 2.6.6, author: MakeStories Team, Auto-updates disabled
WP Mail SMTP: version: 3.4.0, author: WPForms, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 87 GB
	imagick::RESOURCETYPE_DISK: 9223372036854775807
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.29 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.83.1 OpenSSL/1.1.1o
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.23-23
client_version: mysqlnd 7.4.29
max_allowed_packet: 536870912
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home1/kraftome/public_html/wp-content
WP_PLUGIN_DIR: /home1/kraftome/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 200366489
ssl_cert: No
time_diff: undefined
version_option: 11.0:1655196185
old_version: 10.9.1:1653140482
public: Public
master_user: No master user set.
current_user: #5 sathi
tokens_set: Blog 
blog_token: j4UahBccSwTRNbgyQaL(KBJE0CzdX1fj
user_token: Not set.
version: 11.0
jp_plugin_dir: /home1/kraftome/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: false
full_sync: {"started":"Tue, 14 Jun 2022 08:43:00 +0000","finished":"Tue, 14 Jun 2022 08:43:16 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"5"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[5],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/kraftomeet.com","siteurl":"https:\/\/kraftomeet.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.75.0
php_version: 7.4.29
wp_version: 6.0
reference_url: https://kraftomeet.com
amp_mode: secondary
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, adsense, analytics, analytics-4, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/adsense.readonly: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
	googlesitekit_view_splash: ?
	googlesitekit_view_authenticated_dashboard: ?
enabled_features: 
	adsenseSetupV2: ?
	dashboardSharing: ?
	ideaHubModule: ?
	swgModule: ?
	userInput: ?
	unifiedDashboard: ?
	zeroDataStates: ?
search_console_property: sc-domain:kraftomeet.com
adsense_account_id: pub-359?????????????
adsense_client_id: ca-pub-359?????????????
adsense_account_status: graylisted
adsense_site_status: added
adsense_use_snippet: yes
adsense_web_stories_adunit_id: none
analytics_account_id: 2109?????
analytics_property_id: UA-2109???????
analytics_profile_id: 2537?????
analytics_use_snippet: yes
analytics_4_property_id: 2908262??
analytics_4_web_data_stream_id: 3011??????
analytics_4_measurement_id: G-9D????????
analytics_4_use_snippet: yes

### web_stories ###

web_stories_version: 1.21.1
web_stories_db_version: 3.0.14
web_stories_amp_version: 2.3.0-alpha
web_stories_cdn_url: https://wp.stories.google/static/17
web_stories_dev_mode: false
web_stories_theme_support: Disabled
web_stories_enabled_experiments: 
	Floating Menu: Enabled
	Caption hotlinking: Enabled
	Audio hotlinking: Enabled
	Layer locking: Enabled
web_stories_libxml_version: 2.9.7

    @sathi01 Thank you for submitting this information. Could you please share a screenshot of your entire window when trying to access the Web Stories Settings? Here is an example: https://imgur.com/a/04dJouE

    Thread Starter sathi01

    (@sathi01)

    Here is the screenshot https://prnt.sc/jOU-IeiuIIlg

    @sathi01 My apologies for being unclear. I am interested in seeing your WP Admin Menu on the Left-hand side when you go to Stories > Settings, as well as the URL when you see the error message (like in my example screenshot).

    Thread Starter sathi01

    (@sathi01)

    Hi,
    stories is not visible in menu section. From plugin once installed the Web stories and activated, this is how it looks – https://prnt.sc/vlNMxaQiThKD

    And on clicking settings from plugin section as shown in the above image I get this error – https://kraftomeet.com/wp-admin/edit.php?post_type=web-story&page=stories-dashboard#/editor-settings

    • This reply was modified 2 years, 8 months ago by sathi01.

    @sathi01 Thanks for sharing. If you only have the Web Stories plugin active and deactivate all others on your site do you get the same result?

    Thread Starter sathi01

    (@sathi01)

    yes!

    @sathi01 thanks for confirming. We have had another instance of this which was resolved by resetting their user roles & capabilities using a plugin like https://www.ads-software.com/plugins/reset-roles-and-capabilities/ or https://www.ads-software.com/plugins/members.Pplease could you also try this and temporarily deactivate & activate all plugins once more.

    Thread Starter sathi01

    (@sathi01)

    Hi still the same error

    @sathi01 Do you have access to another admin account on your site that you can use? If not are you able to create a new admin user from scratch and try logging in with that user. Do you see the Web Stories plugin or is it still the same?

    Thread Starter sathi01

    (@sathi01)

    Hi, I have tried accessing from other new admin as well. still the same error

    @sathi01 Thanks for checking and for your continued patience while we troubleshoot this issue with you. Could you please confirm if you still experience the issue when reverting back to version 1.20.0 of the plugin. You can get the 1.20.0 zip file from here: https://github.com/GoogleForCreators/web-stories-wp/releases/download/v1.20.0/web-stories.zip

Viewing 15 replies - 1 through 15 (of 34 total)
  • The topic ‘Unable to access settings page of webstories’ is closed to new replies.