• Resolved noeen

    (@noeen)


    When I open this page on mobile preview version, the header of the gutenverse tab that I have added on mice videos shows coding. Whereas on Desktop preview version, it looks fine. I cannot hide it as we need this information to be seen on mobile phone too.

    Please help me in fixing this issue.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Il link inserito è dell’area di amministrazione.
    Ma se ti riferisci ai tag ci stanno lavorando

    https://www.ads-software.com/support/topic/bug-view-monbile-tab-heading/

    Thread Starter noeen

    (@noeen)

    Hi, thanks for your response. I cannot read what you have written. I can only read english. I visited the page you posted, but it shows a different problem ???

    I guess I am having a different problem ??

    Please correct me if I am wrong

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @noeen ,

    The page you sent is an admin page, we can’t check that from our side.
    As @devilsan mentioned, if the issue is similar to this issue :
    tabs mobile view bug

    The issue has been added to our bug fix list, we will try provide the fix in the next update.

    Thank you.

    Thread Starter noeen

    (@noeen)

    Thanks, I am copying different link here which is accessible by all:
    https://cyclotron.stanford.edu/Services/

    1. To see, how this page looks like actually, please check it on desktop, computer or laptop.
    2. On this page, when you scroll down on desktop, you will see over the mice video, I have set up the gutenverse tab.
    3. Now, kindly, open the same page on your cell phone (mobile)
    2. Scroll down, over mice video,there is gutenverse tab I have added with three tabs: C-11, F-18 and Radiometals
    3. You will see that the headings of the tab i.e. C-11, F-18 and radiometals (which you have seen before on desktop without an error) are now shwoing in form of codes on cell phone version.

    Can you please tell me if it is bug issue or is coming from something else ? I cannot hide it on cell phone as it is an important information.

    Thread Starter noeen

    (@noeen)

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @noeen ,

    I confirmed this is the same issue as the one i mentioned above.
    We are working on fixing it.

    Thank you for reporting the issue to us.

    Thread Starter noeen

    (@noeen)

    Thanks @jegstudio
    Can you please inform me once it is fixed so I can check our site ? And also how long will it take to fix it ?

    Best

    Plugin Author Jegstudio

    (@jegstudio)

    Hi @noeen ,

    This issue has been resolved in version 1.1.8.
    If you have an existing tab, you might need to recover your existing tab blocks inside the editor if it has “Attempt Block Recovery” on it.

    We will close this ticket now.

    If you still encounter any issues, please let us know.

    Also if you don’t mind, please leave us a review about your experience using our plugin.
    It will help us a lot to grow the community, improve our plugin, and provide the best experience for our users.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Gutenverse tabs on mobile preview version’ is closed to new replies.