Read this *before* you post

  • Plugin Contributor Matthias Günter

    (@mguenter)


    2 years, 5 months ago

    Hi!

    Before you create your own topic in this forum, please read this article first, maybe we can help you faster then. Even if you are not a paying customer, it does not mean that we are not there for you.

    Are you using PRO-version? If you use the paid version of Real Cookie Banner, unfortunately we are not allowed to offer you support here on www.ads-software.com (see https://www.ads-software.com/support/guidelines/). But, if you are a paying customer, this means you can email us with questions at any time, and we usually respond within 24 hours.

    Search the Knowledge Base: Many questions can be answered in advance via our well-maintained knowledge database. You can find it here.

    Still no answer?: If you still have a question that could not be solved by the above points, you are welcome to open a topic here. However, you should consider the following points and specify your topic as well as possible:

    • Share visuals: It is always good to show visible things. Should your question be comprehensible via a screenshot and/or video (even better!), please share this with us. Since this forum does not offer uploads here, please use popular services like Imgur for screenshots and Screencastify for videos.
    • Cross-browser issue? Does the problem appear in multiple browsers (e.g. Google Chrome and Mozilla Firefox)? If no, in which browser (with version number and your operating system) does the error appear?
    • Technical data about your WordPress installation: The health export will help us to better answer your question. Learn where to get the health export in your WordPress! Note: The technical report may include references or URLs to your website. If you do not want to share these publicly, censor the technical report accordingly.

    Regards,
    Matthew ??

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