Migrate Legacy Feed To New Version

  • Resolved agizzie

    (@agizzie)


    2 years, 8 months ago

    Hi,

    Love the plugin btw. Howver, since the latest updates my instagram feed created with an older version doesn’t view quite right (the bottom of the feed is cropped).

    If I can migrate or convert my old version feed into the newer version, I’m hoping will correct this issue.

    Is there a way to do this or would I have to delete the old version feed and create a mew feed from scratch – using the new look Smash Balloon dashboard.

    Any suggestions would be appreciated.

    Thanks

    A

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter agizzie

    (@agizzie)

    Thought I woul dmention…
    The feed is inserted into the page via shortcode

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @agizzie,

    Thank you for reaching out to us for assistance. This type of issue is most commonly related to conflicts with the theme or other plugins on the site. Could you try going to WordPress Dashboard > Instagram Feed > Settings > Advanced, turn on AJAX theme loading fix, and then click Save Changes? If the issue persists, please also try enabling the Load Initial Posts with AJAX setting on the same advanced settings page.

    If neither of these settings resolves the issue, please reach out to us via our support form and include a link to the page and the System Info from the Help page of the plugin settings, and we’ll be happy to investigate further.

    Best regards,

    Louis

    Thread Starter agizzie

    (@agizzie)

    Thanks @smashballoonlouis AJAX theme loading fix didn’t work so I tried Load Initial Posts with AJAX as suggested and the feed loads the normal size again.

    Regards,

    A

Viewing 3 replies - 1 through 3 (of 3 total)
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