Facebook for WooCommerce error: (#100) Missing Permission

Hi,

For better assistance, can you head to Marketing > Facebook go to the Connection tab, and be sure the debug setting is enabled? Then please go to the product edit page, and repeat the action that is causing the problem, i.e. click on update.

Can you head to WooCommerce > System Status > Logs and paste here the logs if any other error is being displayed, please be sure to redact any sensitive information such as user’s email addresses, names, etc.

Let us know what you find.

here it is

06-21-2022 @ 16:35:01 - Request
uri: https://graph.facebook.com/v12.0/catalog:337901797054976:U0RGRkctNDU3NDU3NDQ0NTVfOTI1MjM=/?fields=id,product_group{id}
timeout: 500

06-21-2022 @ 16:35:01 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Could not find Product Item for catalog id 337901797054976, retailer id SDFFG-45745744455_92523","type":"OAuthException","code":100,"fbtrace_id":"AeKUvLxmz3a0axpfQUoZCt7"}}

06-21-2022 @ 16:35:01 - Request
uri: https://graph.facebook.com/v12.0/337901797054976/product_groups
body: Array
(
    [retailer_id] => SDFFG-45745744455_92523
)
timeout: 500
method: POST

06-21-2022 @ 16:35:01 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Missing Permission","type":"OAuthException","code":100,"fbtrace_id":"A_PyKaBuHVhtBD7iVjkeH_y"}}

06-21-2022 @ 16:35:01 - (#100) Missing Permission
06-21-2022 @ 16:35:01 - {"headers":{},"body":"{\"error\":{\"message\":\"(#100) Missing Permission\",\"type\":\"OAuthException\",\"code\":100,\"fbtrace_id\":\"A_PyKaBuHVhtBD7iVjkeH_y\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
06-21-2022 @ 16:35:01 - Request
uri: https://graph.facebook.com/v12.0/715106909000837/log_events
body: Array
(
    [message] => {"message":"Non-200 error code from FB","object":{"result":{"headers":{},"body":"{\"error\":{\"message\":\"(#100) Missing Permission\",\"type\":\"OAuthException\",\"code\":100,\"fbtrace_id\":\"A_PyKaBuHVhtBD7iVjkeH_y\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}},"data":{"retailer_id":"SDFFG-45745744455_92523"},"plugin_version":"2.6.16","php_version":"7.4.30"}}
    [error] => 1
)
timeout: 500
method: POST

06-21-2022 @ 16:35:01 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported post request. Object with ID '715106909000837' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AkKJZ-AmL6TkSTuw68QGFA6"}}

06-21-2022 @ 16:35:06 - Request
uri: https://graph.facebook.com/v12.0/715106909000837/log_events
body: Array
(
    [message] => {"message":"(#100) Missing Permission","object":{"plugin_version":"2.6.16","php_version":"7.4.30"}}
    [error] => 1
)
timeout: 500
method: POST

06-21-2022 @ 16:35:06 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported post request. Object with ID '715106909000837' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"Aoq8yD0QWMJORtoImlTA4DC"}}

06-21-2022 @ 16:35:06 - Request
uri: https://graph.facebook.com/v12.0/catalog:337901797054976:U0RGRkctNDU3NDU3NDQ0NTVfOTI1MjM=/?fields=id,product_group{id}
timeout: 500

06-21-2022 @ 16:35:06 - Response
code: 400
message: Bad Request
body: {"error":{"message":"(#100) Could not find Product Item for catalog id 337901797054976, retailer id SDFFG-45745744455_92523","type":"OAuthException","code":100,"fbtrace_id":"AAoQEuB79gzCz4oRsqROsPy"}}

Hi there!

A 400 error means that the request is incorrect or corrupt, and the server can’t understand it.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

• This reply was modified 2 years, 5 months ago by Summer M.a11n.

Here it is ….

### WordPress Environment ###

WC Version: 6.6.0
REST API Version: ? 6.6.0
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
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Max Upload Size: 256 MB
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SoapClient: ?
DOMDocument: ?
GZip: ?
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Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wpum_
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### Post Type Counts ###

app_builder_template: 3
attachment: 36690
bnfw_notification: 1
cms_block: 24
custom_css: 1
ec_woo_ddb_template: 16
jetpack_migration: 1
json_consumer: 1
mc4wp-form: 1
nav_menu_item: 608
newsletter: 1
oembed_cache: 13
page: 69
post: 6
product: 6061
product_variation: 4192
revision: 1
sg_optimizer_job: 18
shop_coupon: 1
shop_order: 23907
shop_order_refund: 394
wc_order_status: 42
woo_discount: 1
woodmart_sidebar: 2
woodmart_size_guide: 1
woodmart_slide: 1
xlwcty_thankyou: 1
ywar_reviews: 57

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Ajax Search Pro: by Ernest Marcinko – 4.22.1
App Builder - Create Native Android & iOS Apps On The Flight: by Appcheap.io – 2.8.0
ARG MultiStep Checkout for WooCommerce: by ARG Themes – 4.0.2
Autoptimize: by Frank Goossens (futtta) – 3.0.4
bKash for WooCommerce: by bKash Limited – 9.9.9
Custom Payment Gateways for WooCommerce Pro: by Algoritmika Ltd – 1.6.3
Customer Reviews for WooCommerce: by CusRev – 4.42
Facebook for WooCommerce: by Facebook – 2.6.16
SMS Extra Integration: by Greenweb BD – 10.0
Greenweb WP SMS: by Greenweb BD – 53.0.0
Jetpack: by Automattic – 11.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.2
Push notification for Mobile and Web app: by Appcheap.io – 1.2.0
Rank Math SEO PRO: by Rank Math – 3.0.14
Rank Math SEO: by Rank Math – 1.0.91
SiteGround Optimizer: by SiteGround – 7.1.4
SSLCommerz Payment Gateway: by Prabal Mallick – 4.0.2
WooCommerce Simple Buy Now: by Andy Hoang Huu – 1.0.7
TeraWallet: by WCBeginner – 1.3.24
WooCommerce Order Status Manager: by SkyVerge – 1.13.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0
WooCommerce: by Automattic – 6.6.0
Woodmart Core: by  – 1.0.33
Wordfence Security: by Wordfence – 7.5.11
WP Mail SMTP: by WPForms – 3.4.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Related Products for WooCommerce: by WebToffee – 1.4.3

### Inactive Plugins (4) ###

Instant Indexing: by Rank Math – 1.1.14
Loco Translate: by Tim Whitlock – 2.6.2
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BDT (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #77063 - /all-products/
Cart: #13 - /cart/
Checkout: #14 - /checkout/
My account: #15 - /my-account/
Terms and conditions: #84842 - /terms-and-conditions/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.4.1 – 6.5.2 is available
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-21 17:26:20 +06:00
Options: ?
Notes: 6241
Onboarding: completed

### Action Scheduler ###

Complete: 14,813
Oldest: 2022-06-10 19:43:17 +0600
Newest: 2022-06-21 18:49:29 +0600

Failed: 369
Oldest: 2021-09-11 10:00:08 +0600
Newest: 2022-06-03 12:53:32 +0600

Pending: 4
Oldest: 2022-06-22 02:54:02 +0600
Newest: 2022-07-15 06:08:51 +0600

### Status report information ###

Generated at: 2022-06-21 18:53:03 +06:00

I got the exact same issue, and I cannot update the product in my facebook shop page. ??

My problem solved after uninstall and reconnect the WooCommerce Integration app from business manager.

-Navigate to https://business.facebook.com/latest/business_app_store/
-Select the WooCommerce Integration and click on Manage
-Uninstall
-Now connect WooCommerce Integration app.

More info: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148#issuecomment-1134605655

Hi there!

@nickjanfpl Sorry to see you’re encountering this issue as well, if you’d like to open up a ticket for your issue we’ll be more than happy to investigate.

@rifatspir I’m very glad to see you were able to get this issue sorted out and really appreciate you sharing the steps you took to reach a resolution.

I’ll go ahead and mark this as resolved for now but please do let us know if we can be of further assistance.

@rifatspir your solution didn’t quite work for me, but close. I could not uninstall the WooCommerce for facebook through the link. I clicked on the uninstall menu, but nothing happenned.

Instead, I have to go to the Marketing > Facebook.
– Click on the blue Manage Connection button
– When the WooCommerce Integration shows up, click on the three dots on the right and Uninstall.
– Reinstall through the link you provided: https://business.facebook.com/latest/business_app_store/
– Then when I tried to update my product, a WordPress notification said my connection to facebook is no longer valid, so I reconnect again through the link in the notification. Even though in the end it says “Could not retrieve Facebook Business Extension System User”, but it still works.

@snaacks thank you for your reply, but I think for now it is solved, as all facebook and instagram. Please help to submit the feedback the plugin developers as I see a lot of issues being reported, and it is still not “tested to work” on the latest WordPress version. Thank you.

Hi @nickjanfpl ,

Per the forum rules, a separate thread is reqiured for issues on different sites. Can you please start a thread instead of replying on @rifatspir ‘s thread? We’ll be happy to help you on your thread.

Hi i am having Issues with my Facebook for Woocommerce, it shows error #100 Facebook for WooCommerce error: (#100) Missing Permission, it Just started today: I dont want to uninstall the plugin what should i do

Hi @osayimwense1 ,

Per the forum rules, a separate thread is reqiured for issues on different sites. Can you please start a thread instead of replying on @rifatspir ‘s thread? We’ll be happy to help you on your thread.