c/o address ignored in Woocommerce

Thanks for your answer, I wrote a detailed email to support. I have tested everything again on a staging system (all plugins disabled) and the company name ‘street_address2’ is not taken over into wordpress bakend.
On a Swedish Klarna iFrame you have additional input fields ‘Buying as a’, ‘Organisation number’, ‘company name’. On a German Checkout Klarna iFrame I’ve only one input field ‘C/O oder Firmenname’.

@alexandrolik ?Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

@lindareinhold I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi @alexandrolik,

We found that the co-address field was ( street address2 ) was hidden in the theme settings and therefore the information added in this field will not appear in the order summary.

And about “B2C & B2B (default to B2C)” but I think this setting doesn’t matter in a German shop.” – No it doesn’t matter as B2B does not exist in Germany so here you can set B2C.

sterndata, so sorry for that if I did something wrong here in this form.

You are right it works now! – not perfect but it’s enough for now. This adress-line-‘hidden’ setting in Avada Theme (loceted in “Design->Customizer->Wordpress”) option is mean, I would never have found that. Thanks for the support!

On this occasion I would have a suggestion. One could determine in the settings of the Klarna plugin whether the field is passed throug as ‘company_name’ OR “adress2′. After all, the input mask says “c/o or company name”.
Or is there a hook/filter to set this?

Hi @alexandrolik ,

Regarding your suggestion. When we receive data from Klarna they decide where or which fields information will be added. So unfortunately I don’t have any suggestion on a hook or filter in this case