Category order

  • Resolved ABoooo

    (@aboooo)


    2 years, 8 months ago

    I am having a really annoying problem. I have a main product category and subcategories. I choose main and then one subcategory pro product. My problem is that in some cases, not all, the order of the categories is reverse. So instead first main and then sub it shows first sub and then main category. My question is how can I set the category order right?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Roxy

    (@roxannestoltz)

    Hi @aboooo ,

    Thanks for reaching out!

    I understand that the order of your categories > subcategories is switching in some cases to subcategories > categories, is this correct?

    In order for a better understanding of your site setup, please could you share a copy of your System Status report by navigating to WooCommerce > Status > System Status tab. Select ‘Get system report’ and then ‘Copy for support’.

    Once you do this, you can paste your response here.

    Additionally, please could you share a link to a page on your site where this exact issue is occurring?

    Thanks!

    Thread Starter ABoooo

    (@aboooo)

    Thank for your reply, that is correct. Hier is my status report

    
### WordPress Environment ###

WordPress address (URL): https://klavier-tuttner.at
Site address (URL): https://klavier-tuttner.at
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
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WP Memory Limit: 320 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

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Server Info: Apache
PHP Version: 8.1.7
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 1500
cURL Version: 7.61.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
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Remote Post: ?
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### Security ###

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Taxonomies: Product Types: external (external)
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### Theme ###

Name: Klavier Tuttner
Version: 1.0.0
Author URL: https://ab-design.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

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settings

Daily Cron: ? Next scheduled: 2022-06-25 06:20:19 +02:00
Options: ?
Notes: 54
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### Action Scheduler ###

Complete: 75
Oldest: 2022-05-26 11:33:46 +0200
Newest: 2022-06-24 09:28:39 +0200

Failed: 1
Oldest: –
Newest: –

Pending: 1
Oldest: 2022-06-24 15:04:29 +0200
Newest: 2022-06-24 15:04:29 +0200

### Status report information ###

Generated at: 2022-06-24 10:00:02 +02:00

    Here for example is wrong.

    Roxy

    (@roxannestoltz)

    Hi @aboooo ,

    Thanks for providing the Status report.

    Just for clarity, I have gone to https://klavier-tuttner.at/produkte/pianoleuchte-swing-messing/ and the item is displaying in a subcategory, as seen in the screenshot below, is this not what should be happening, or is this showing differently on your end?

    https://snipboard.io/VM4PuU.jpg

    There is nothing standing out in the report and the behavior described is not the default behavior of WooCommerce core so as a next step I would recommend performing a conflict test to rule out any theme/plugins causing this behavior.

    The best way to determine this is to:

    – Clear site and browser caching
    – Temporarily switch your theme to Storefront
    – Disable all plugins except for WooCommerce
    – Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    Please see the below documentation for a more detailed explanation of how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts

    Additionally, if you’re using any customization on the website, for example through custom codes, please temporarily disable the same and see if that helps.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers by using the free WP Staging plugin.

    Please let me know how this goes!

    • This reply was modified 2 years, 8 months ago by Roxy. Reason: updated after seeing link provided
    Thread Starter ABoooo

    (@aboooo)

    Thank, for checking through. I’ll try and then get back to you. Please do not close the ticket yet.

    Hello,

    No problem the thread is open, please let us know how it goes.

    Roxy

    (@roxannestoltz)

    Hi @aboooo ,

    Sure, this thread will remain open and will be ready to help you further.

    When providing the results of the conflict test, please could you also confirm the below:

    Just for clarity, I have gone to https://klavier-tuttner.at/produkte/pianoleuchte-swing-messing/ and the item is displaying in a subcategory, as seen in the screenshot below, is this not what should be happening, or is this showing differently on your end?

    https://snipboard.io/VM4PuU.jpg

    Thanks!

    Thread Starter ABoooo

    (@aboooo)

    Hello Roxanne,

    what you’ve marked is the product name that I manually add ad the end. The first and second terms are categories. Accessories ist main und Piano light ist sub category. So they should be in reverse order. I know that your solution suggestion is a standard answer but at this state of development to set up all from the start takes to much time. Especially because the order is also reversed in WP Admin area I believe it wouldn’t change a thing.

    So I found this thread and this has done a trick. I hope at least. ?? Thanks for your help.

    Mirko P.

    (@rainfallnixfig)

    Hi @aboooo,

    Applying the tweak to the meta.php file to sort the product categories hierarchically seems like the way to go! I haven’t tested it yet, but it seems to work as you stated above. Thanks so much for sharing the solution!

    I’m going to close this thread out now. Please feel free to create a new thread on the forum if you need further help.

    Cheers.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Category order’ is closed to new replies.