Hello! Have you tried all the troubleshooting steps from their support page?
- Read our documentation and check our FAQ.
Make sure your server’s PHP version is above 5.4, although above 7.0 is ideal.
- Make sure you are using the most updated versions of Elementor, WordPress & your theme.
- Deactivate all your plugins besides Elementor (and Elementor Pro). If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
- If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
- Change your WordPress theme (temporarily) to WordPress Twenty Nineteen (or other default WordPress theme).
- On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
- Ask in The Elementor Community
- Under Elementor > Settings > Advanced switch editor loader method on
- If you cannot load Elementor, see this guide
If so, at the end of the page they suggest how to contact their Customer Experience support team.
Another good and more accurate place to look for answers and ask for support about Elementor is their plugin support forum. If you don’t find your solution on any of the troubleshooting steps I’d suggest going into the specific plugin forum since you can get more detailed support from experts.
Best regards,
Farid.