Unable to view single product page
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I migrated our site over to a new domain, but I have been unable to view a single product page on any product from either the admin->products->all products->(choose any product and view), or traversing through the website’s shop product categories and selecting a single product. Each time I try it takes me back to the shop page.
I have tried running permalinks several times, clearing cache, looking at error logs.
I have no problem viewing from our old domain with the same plugins installed.
When I inspect the web page’s product url it looks fine.
I would appreciate ideas on what to examine next to continue this troubleshoot.Is there a central php file repsonsible for bulding the single product page that I should be looking? I’ve been using https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ to help search, but I’m not sure where to look for these hooks.
The page I need help with: [log in to see the link]
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Hello thanks for the response, but as mentioned this was a site migration. All themes and plugins remained the same. The old site works perfectly.
I did try switching themes to storefront, but this made no difference trying to reach the single product page. I tried disabling some plugins, but I felt this was the wrong approach as the plugins are the same on both sites.
I’ve since discovered that the files under woocommerce/templates … single-product.php and content-single-product.php are responsible for rendering the page I am unable to view.
I’ve tried placing this php at the start of the file to see if the template gets hit, but it appears that this php is not invoked… Do you have other suggestions?
echo ‘single-product’;
die;Hi @kruddock,
The product link you supplied does not work. I get a 404 error when try to use it.
Looks like you’ve changed the permalinks from whatever you had it set to when I was viewing your site, so it isn’t surprising that the link isn’t working after that change
Here’s a snipboard link permalinks
Full Size: https://d.pr/i/fXETi9It looks like this is what you had on when I looked at the site previously, which is why the URL I provided worked. That doesn’t seem to be what you have on now.
And on my new site it shows:
[29-Jun-2022 19:01:33 UTC] Mycode archive-product.php
[29-Jun-2022 19:01:33 UTC] Mycode woocommerce.phparchive-product.php
[29-Jun-2022 19:01:33 UTC] Mycode /chroot/home/aa80be2e/6c3e1377e3.nxcli.net/html/wp-content/themes/martfury-child/woocommerce/archive-product.phpProving without a doubt that the wrong template is beging loaded for single product page, but I would really like to understand why this is occuring.
This tells the same story as the System Status Report you provided earlier.
You have a child theme “Martfury Child” within which you’ve overridden a bunch to templates including the
/woocommerce/archive-product.phpone, which overrides all other product-related templatesYou can learn more about template hierarchy in WordPress themes here – https://developer.www.ads-software.com/themes/basics/template-hierarchy/. You can zoom in to this section on Custom Post Types that specifically highlights how this template file you have behaves – https://developer.www.ads-software.com/themes/basics/template-hierarchy/#custom-post-types
Here’s a copy of the relevant section from the System Status Report for you to look at. You may want to do a line-by-line comparison with the site where you mention that everything is working.
### Theme ### Name: Martfury Child Version: 1.0 Author URL: https://drfuri.com Child Theme: ? Parent Theme Name: Martfury Parent Theme Version: 2.5.0 Parent Theme Author URL: https://demo2.drfuri.com WooCommerce Support: ? ### Templates ### Overrides: martfury-child/woocommerce/archive-product.php martfury/woocommerce/cart/cart-shipping.php martfury/woocommerce/cart/cart-totals.php martfury/woocommerce/cart/cart.php martfury/woocommerce/cart/mini-cart.php martfury/woocommerce/checkout/form-checkout.php martfury/woocommerce/checkout/form-coupon.php martfury/woocommerce/checkout/form-login.php martfury/woocommerce/checkout/terms.php martfury/woocommerce/content-product.php martfury/woocommerce/content-single-product.php martfury/woocommerce/content-widget-product.php martfury/woocommerce/global/form-login.php martfury/woocommerce/global/quantity-input.php martfury/woocommerce/global/wrapper-end.php martfury/woocommerce/global/wrapper-start.php martfury/woocommerce/loop/add-to-cart.php martfury/woocommerce/loop/orderby.php martfury/woocommerce/loop/pagination.php martfury/woocommerce/myaccount/form-login.php martfury/woocommerce/myaccount/form-lost-password.php martfury/woocommerce/myaccount/my-address.php martfury/woocommerce/single-product/add-to-cart/external.php martfury/woocommerce/single-product/add-to-cart/simple.php martfury/woocommerce/single-product/add-to-cart/variable.php version 3.6.1 is out of date. The core version is 6.1.0 martfury/woocommerce/single-product/meta.php martfury/woocommerce/single-product/product-image.php martfury/woocommerce/single-product/product-thumbnails.php martfury/woocommerce/single-product/rating.php martfury/woocommerce/single-product/related.php martfury/woocommerce/single-product/review-meta.php martfury-child/woocommerce/single-product/stock.php martfury/woocommerce/single-product/tabs/tabs.php martfury/woocommerce/single-product/up-sells.php martfury/woocommerce/single-product-reviews.php
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