Subscribers not added to the list

  • Resolved akhilaek

    (@akhilaek)


    2 years, 8 months ago

    Hi,
    I have created a subscription form where in I’ve opted to add the subscribers into an already created list (list named: To delete-1).
    Then in the workflow > sending welcome mail to fully subscribed users i chose one more action, that is to add them to the “Main” list.

    So technically the”Main” list must contain all the confirmed users and “To delete-1” must include all the confirmed as well as unconfirmed users.

    Now I tested this with my own mail. Submitted the subscription form, got thank you mail asking for confirmation. (At the this stage, I could see the new user added in the “To delete-1” list in the Audience tab. Now I confirmed by following the link in email.

    Now what happened is I could see the user added in both lists (Main and To delete-1). But only To delete-1 had that green dot, Main was having a black dot near to it. Again I checked the user details. And found that the user is not under the Main list as Subscribed. It’s only in the To delete-1 list.

    Actually I tried with another workflow too, wokflow to “Add to Main list when someone Confirms”. The results were the same.

    I tried sending mails to the “Main” list. The mail was not delivered to that user created above.

    I think the problem might be because users are not by default added under the status as “subscribed” while adding that action in the workflow. They are just added as a contact in the list, and hence not subscribed.

    Please help me rectify the issue
    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello Akhila,

    Thanks for providing detailed information related to this issue.

    We are able to replicate the issue at our end and working on it.

    Will update you here once the issue is fixed.

    Thank you for your support and coordination.

    Thread Starter akhilaek

    (@akhilaek)

    Thank you..
    waiting for the solution

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @akhilaek,

    We have released a new version with the fix for this issue.

    Can you please update the plugin to the latest version(5.4.2) and let us know how it goes?

    Thank you.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @akhilaek,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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