An unknown error occured

  • Resolved eng0el

    (@eng0el)


    2 years, 4 months ago

    Hello, I did prepare a .csv file to import products to my website.
    However, I cannot find the reason why it is telling me that an error occured.
    Moreover, there is not log file to see what is the specific reason for this error.
    I have noticed that when I save the excel from xlxs to csv the SKU column changes to scientific mode, is that a reason for error??

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @eng0el,

    Thank you for reaching out to us.

    There are chances of the error to occur if there are any issues in the CSV data and when an internal error occurs on the site due to a fatal error or execution timeout. To check this issue further can you please share the below-mentioned data with us?
    1. Importing CSV file
    2. Import log file
    3. System status report

    You can share those data by uploading it to Google Drive or WeTransfer or any similar service and sharing the link.

    Thread Starter eng0el

    (@eng0el)

    I don’t have a log file
    This is the status report file https://we.tl/t-0GO9eck56o
    And it’s for a client btw

    Thank you for your help

    Thread Starter eng0el

    (@eng0el)

    Hey, I haven’t heard from you.
    Is there any solution to my problem?
    @webtoffee

    Thread Starter eng0el

    (@eng0el)

    @webtoffee
    I have exported the .csv file from the export feature to test and I have only changed the price for one product while leaving the other fields as they were from the export of the plugin.
    However, when I import, I get this same error : “Unknown error has occured! Refer to our troubleshooting guide for assistance.”

    Plugin Author WebToffee

    (@webtoffee)

    Hi @eng0el,

    Can you please share your fatal error log and the importing CSV file via support so that we can check it?

    Thread Starter eng0el

    (@eng0el)

    I don’t have any fatal error logs for today since I have tried it now.
    By the way, I am using the free version, does it matter?
    Please if you can help me asap.
    @webtoffee

    Thread Starter eng0el

    (@eng0el)

    Moreover, I have used the sample .csv file you have upload it and also an error occured.
    @webtoffee

    Plugin Author WebToffee

    (@webtoffee)

    Hi @eng0el,

    Can you please reach us via support and share your site health info(Tools>Site health>Infor)?

Viewing 8 replies - 1 through 8 (of 8 total)
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