critical error on website
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Dear Support,
While trying to delete an order in my woo-commerce orders section, I encountered a critical error on my website and was sent this report.
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, YITH WooCommerce Gift Cards. First, visit your website (https://niche-market.co.za/) and check for any visible issues. Next, visit the page where the error was caught (https://niche-market.co.za/wp-admin/post.php) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further. https://niche-market.co.za/wp-login.php?action=enter_recovery_mode&rm_token=meYkDbxTe62Yzs0rkBvVfh&rm_key=9FJGboCs8cOHKdN8ti2nQz When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.0 Active theme: YITH Proteo Child (version 1.0.0) Current plugin: YITH WooCommerce Gift Cards (version 2.11.0) PHP version 7.4.30 Error Details ============= An error of type E_ERROR was caused in line 537 of the file /usr/www/users/nicheyeqsh/wp-content/plugins/yith-woocommerce-gift-cards/includes/admin/class-yith-ywgc-backend.php. Error message: Uncaught Error: Call to undefined method YITH_WooCommerce_Gift_Cards::order_cancelled_action() in /usr/www/users/nicheyeqsh/wp-content/plugins/yith-woocommerce-gift-cards/includes/admin/class-yith-ywgc-backend.php:537 Stack trace: #0 /usr/www/users/nicheyeqsh/wp-includes/class-wp-hook.php(309): YITH_YWGC_Backend->order_status_changed(Object(Automattic\WooCommerce\Admin\Overrides\Order), 'processing', 'cancelled') #1 /usr/www/users/nicheyeqsh/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /usr/www/users/nicheyeqsh/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /usr/www/users/nicheyeqsh/wp-content/plugins/woocommerce/includes/class-wc-order.php(374): do_action('woocommerce_ord...', 10464, 'processing', 'cancelled', Object(Automattic\WooCommerce\Admin\Overrides\Order)) #4 /usr/www/users/nicheyeqsh/wp-content/plugins/woocommerce/includes/class-wc-order.php(222): WC_Order->status_transition() #5 /usr/www/users/nicheyeqsh/wp-content/plugins/woocommerce/includes/admin/meta-boxePlease may you see if you can trouble-shoot this problem?
Many thanx
EuniceThe page I need help with: [log in to see the link]
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Hello, I have the same problem, the error.log shows me:
2022-07-11T02:23:00+00:00 CRITICAL Uncaught Error: Call to undefined method YITH_WooCommerce_Gift_Cards::order_cancelled_action() in /home/…/public_html/wp-content/plugins/yith-woocommerce-gift-cards /includes/admin/class-yith-ywgc-backend.php:537
Stacktrace:
#0 /home/…./public_html/wp-includes/class-wp-hook.php(309): YITH_YWGC_Backend->order_status_changed(Object(Automattic\WooCommerce\Admin\Overrides\Order), ‘on-hold’ , ‘cancelled’)
#1 /home/…./public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#2 /home/…./public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#3 /home/…./public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(374): do_action(‘woocommerce_ord…’, 48775, ‘on-hold’, ‘cancelled’, Object(Automatic\WooCommerce\Admin\Overrides\Order))
It happens with orders without any gift card added too(48775 for example)Hi,
I see it happens (when orders are cancelled) no matter if it has a gift card or not. Besides this, the error log shows this critical error also happens every hour exactly.
I have WP/WC in latest version and also yith gift cards plugin in 2.11 version
Hello,
Exactly the same problem, when i cancel an order, i’ve got critical error.
Wordpress 6.0
Woocommerce 6.6.1
YITH WooCommerce Gift Cards 2.11.0Do you have an issue ?
Best regards.
Une erreur de type E_ERROR a été causée dans la ligne 537 du fichier /home/XXX/public_html/wp-content/plugins/yith-woocommerce-gift-cards/includes/admin/class-yith-ywgc-backend.php. Message d’erreur?: Uncaught Error: Call to undefined method YITH_WooCommerce_Gift_Cards::order_cancelled_action() in /home/XXX/public_html/wp-content/plugins/yith-woocommerce-gift-cards/includes/admin/class-yith-ywgc-backend.php:537 Stack trace: #0 /home/XXX/public_html/wp-includes/class-wp-hook.php(309): YITH_YWGC_Backend->order_status_changed(Object(Automattic\WooCommerce\Admin\Overrides\Order), 'completed', 'cancelled') #1 /home/XXX/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /home/XXX/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /home/XXX/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(374): do_action('woocommerce_ord...', 31369, 'completed', 'cancelled', Object(Automattic\WooCommerce\Admin\Overrides\Order)) #4 /home/XXX/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(222): WC_Order->status_transition() #5 /home/XXX/public_html/wp-content/plugins/woo
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