One (of 2) Registration Forms Not Working
-
Hi – I’m having a strange issue on a newly launched site. I have two registration forms – one is an application for potential new members, the other is a form for current members of the organization to register on the new site. The current member form is basically the same as the application, minus a few fields. I successfully tested both on a staging site – now the New Member Application (NMA) still works fine, but the Current Member Registration (CMR) just refreshes the page when “Register” is clicked.
Here are the troubleshooting steps I’ve tried so far:
– Disabled ReCaptcha on the form itself and completely in UM settings (the NMA still has it enabled)
– Disabled the Privacy Policy acceptance on the form (NMA has it enabled)
– Disabled cache on login and both registration forms
– Enabled debug logs
– Once a debug log plugin was activated I received this error:Undefined array key "user_password" Line : 277 /home/dh_xfay82/rotaractbhm.org/wp-content/plugins/ultimate-member/includes/core/um-actions-register.phpso I added a password field and tried again, it still just refreshed the page
– There are no errors at all in the developer console
– Changed the “Register Page” in UM Settings to the CMR page instead of NMA
– Turned off “custom settings” on the formI was first made aware of this by multiple users who reported this behavior. I’m quite perplexed given that the other, more complex NMA form is still working. Any ideas for what to try next? Thanks so much!
My install info is below:
### Begin Install Info ### ## Please include this information when posting support requests ## --- Site Info --- Site URL: https://rotaractbhm.org Home URL: https://rotaractbhm.org Multisite: No --- Hosting Provider --- Host: DBH: mysql.rotaractbhm.org, SRV: rotaractbhm.org --- User Browser --- Platform: Windows Browser Name: Chrome Browser Version: 103.0.5060.66 User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi n64; x64) AppleWebKit/537.36 (KH TML, like Gecko) Chrome/103.0.50 60.66 Safari/537.36 ---- Current User Details -- Role: administrator --- WordPress Configurations --- Version: 6.0 Language: en_US Permalink Structure: /%postname%/ Active Theme: Themify Ultra Child 5.2.0 Page On Front: Home (#728) Page For Posts: (#0) ABSPATH: /home/dh_xfay82/rotaractbhm.org/ All Posts/Pages: 33 WP Remote Post: wp_remote_post() works WP_DEBUG: Enabled WP Table Prefix: Length: 14, Status: Acceptable Memory Limit: 40MB --- UM Configurations --- Version: 2.4.1 Upgraded From: 2.4.0 Current URL Method: Cache User Profile: Yes Generate Slugs on Directories: Yes Force UTF-8 Encoding: No JS/CSS Compression: Yes Port Forwarding in URL: No Exclude CSS/JS on Home: No --- UM Pages Configuration --- User: https://rotaractbhm.org/user/ Account: https://rotaractbhm.org/account/ Members: https://rotaractbhm.org/members/ Register: https://rotaractbhm.org/current-member-registration/ Login: https://rotaractbhm.org/login/ Logout: https://rotaractbhm.org/logout/ Password Reset: https://rotaractbhm.org/password-reset/ --- UM Users Configuration --- Default New User Role: 0 Profile Permalink Base: user_login User Display Name: full_name Force Name to Uppercase: No Redirect author to profile: Yes Enable Members Directory: Yes Use Gravatars: No Require a strong password: On --- UM Access Configuration --- Panic Key: Global Site Access: Site accessible to Everyone Backend Login Screen for Guests: No Redirect to alternative login page: Backend Register Screen for Guests: No Redirect to alternative register page: Access Control widget for Admins only: No Enable the Reset Password Limit: Yes Reset Password Limit: 5Disable Reset Password Limit for Admins: No Blacklist Words: 5 --- UM Email Configurations --- Mail appears from: Rotaract Club of Birmingham Mail appears from address: [email protected] Use HTML for E-mails: Yes Account Welcome Email: Yes Account Activation Email: Yes Pending Review Email: Yes Account Approved Email: Yes Account Rejected Email: Yes Account Deactivated Email: No Account Deleted Email: No Password Reset Email: Yes Password Changed Email: Yes --- UM Total Users --- All Users(11) administrator(9) um_member-not-in-good-standing(3) none(0) --- UM Roles --- Administrator (administrator) Editor (editor) Author (author) Contributor (contributor) Subscriber (subscriber) Ex-Member (um_ex-member) Customer (customer) Shop manager (shop_manager) Member - Not in Good Standing (um_member-not-in-good-standing) Member - In Good Standing (um_member-in-good-standing) Translator (translator) --- UM Custom Templates --- N/A --- UM Email HTML Templates --- N/A --- Web Server Configurations --- PHP Version: 8.0.2 MySQL Version: 8.0.28 Web Server Info: Apache --- PHP Configurations --- PHP Memory Limit: 256M PHP Upload Max Size: 800M PHP Post Max Size: 850M PHP Upload Max Filesize: 800M PHP Time Limit: 8800 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes --- Web Server Extensions/Modules --- DISPLAY ERRORS: On (1) FSOCKOPEN: Your server supports fsockopen. cURL: Your server supports cURL. SOAP Client: Your server has the SOAP Client enabled. SUHOSIN: Your server does not have SUHOSIN installed. GD Library: PHP GD library is installed on your web server. Mail: PHP mail function exist on your web server. Exif: PHP Exif library is installed on your web server. --- Session Configurations --- Session: Disabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use Cookies: On Use Only Cookies: On --- WordPress Active Plugins --- Builder Contact: 2.2.1 Builder Slider Pro: 2.1.4 Builder Timeline: 2.0.2 Code Snippets: 3.1.1 Custom Start Date For WooCommerce Subscriptions: 1.1.9 Debug Log - Config Tool: 1.0.0 DreamHost Panel Login: 1.0.0 Email Address Encoder: 1.0.22 Event Tickets: 5.4.1 Import and export users and customers: 1.19.3.1 Jetpack: 11.0 Loco Translate: 2.6.2 Rollback Update Failure: 3.1.0 Sucuri Security - Auditing, Malware Scanner and Hardening: 1.8.31 The Events Calendar: 5.16.1.1 Themify Popup: 1.3.5 Themify Updater: 1.3.9 Ultimate Member: 2.4.1 Ultimate Member - reCAPTCHA: 2.3.1 Ultimate Member - WooCommerce: 2.3.0 Widget Shortcode: 0.3.5 WooCommerce: 6.6.1 WooCommerce Payments: 4.3.0 WooCommerce Subscriptions: 4.0.2 ### End Install Info ###The page I need help with: [log in to see the link]
-
Also, both forms set the user to the same UM role: Member – Not in Good Standing
The pages are basically identical in the backend (I just confirmed): they just have the shortcode in the basic WordPress Shortcode block, neither are within my page builder section. And the settings are exactly the same.I also made a new page and duplicated the CMR form and added the new ID to the shortcode and it’s still doing the same thing – the page just refreshes, all the input data (other than password after I added that) still visible, and no error message at all.
I tried using 10000 instead of 5000 with no success. I think DreamHost does have Mod Security, but from what I’ve found, they won’t let you turn it off. I’m still confused how something like that would be a problem when one of my registration (the longer and more complex one) is working fine. The form that doesn’t work has the same exact fields as the one that is working – the working one just has additional fields too.
I also disabled my Sucuri plugin, but that didn’t help either.
- The topic ‘One (of 2) Registration Forms Not Working’ is closed to new replies.
