Website Data missing

  • Resolved patrabharati

    (@patrabharati)


    2 years, 4 months ago

    Hello,

    I would like to report missing website data and WooCommerce data (customer orders, product additions and everything else) after June 8,2022 till July 6,2022. This is the timeline :

    1. Have been using Cloudlfare CDN since June 2021.
    2. Changed server hosting on June 1,2022.
    3. Did not update new server IP on Cloudflare. Cloudflare was still pointing to the old server IP.
    4. On July 6,2022 , upon clicking on the web URL there was a message of ‘account suspended.Please contact your hosting provider’.
    5. Hosting provider clarified this issue is on Cloudflare’s part and has nothing to do with them.
    5. Updated new server IP on Cloudflare on July 6,2022.
    6. As soon as that came into effect, all website data post June 8,2022 has disappeared both on backend and frontend.
    7. I removed our account from Cloudflare and chaged our nameserves back to pre-Cloudflare but that has not made any difference.

    I cannot understand how CDN changes can affect website data on the backend. Even CPanel (phpmyAdmin & SQL) are not showing the data between June 8-July 6,2022.

    I am at a dead end and don’t know how to restore. Please help me recover and restore the site.

Viewing 1 replies (of 1 total)
  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hi there!

    I see that this issue is coming from some IP changes you did on your site.

    The best at this moment will be to check both hosting databases, so you migrate the missing data to your live site to make sure all is up-to-date.

    This will require help from your hosting companies and a developer to consolidate the data on your site.

Viewing 1 replies (of 1 total)
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