Back in stock mail not sending

Hello there,

Good Day!!

We’re here to assist you. Please ensure the following:

1.Is there any other stock-related plugin activated on your side/Is your site inventory synched from third party inventory? — If so, please enable the option: “Enable this option if you have updated the stock from a third-party inventory plugin.” (Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Section -> Enable this option if you have updated the stock from a third-party inventory plugin)

2.Could you please check the Email Status-Test Email option (Admin Dashboard -> Instock Notifier -> Status ->Email Status) to know whether the email has been received on the admin email?

Let us know.

Thanks.

Hi and thanks for the quick reply !

1. I enabled this option, but it doesn’t change anything.

2. I receive the test email and also the mail when I subscribe to an out-of-stock product. The only one that I don’t receive is the one telling me it’s back in stock again.

The mail should be sent when a product goes from 0 stock to at least 1, right ?

I also don’t see it in my SMTP plugin, unlike the mail when I subscribe for a product.
Maybe the hook/action doesn’t fire ?

Hello there,

Thanks for the information.

We suggest you check it out by deactivating all other plugins (temporarily) except “WooCommerce” and our “Back In Stock Notifier for WooCommerce”, along with switching back to another default theme or storefront (temporarily) to see if the problem persists.

Sometimes, the hook we used on our side may have been removed by your current theme or by any other plugin.

Let us know.

Thanks.

Hi,

The problems seems to come from the multivendor marketplace plugin from WC Lovers.
Unfortunately, I can’t disable this plugin since we are building our product page with informations from this plugin.

By any chance, could you give me the hook that should fire the mail when it’s back in stock ? Like that, I can search on my own what the marketplace plugin is doing. I’m also going to contact their support to see if it’s a known error.

Thanks in advance.

Hello there,

Good Day!!

We suggest you check for the hook in the file class-core.php where you may choose the hook and use it based on your preference.

Thanks.

Hi again,

I tried to debug what was in place. The result is that I have a critical error on the site when I restock a product, BUT nothing appears in the error log.
I used a file_put_content in every function in class-core.php.
My text file display action_based_on_stock_status, minimum_stock_quantity_check and trigger_instock_status. I have nothing else on my .txt.
So I assume your plugin stop after the trigger_instock_status, but doesn’t call the function to send a mail.

I have searched for a long time and haven’t managed to fix it for now.
If you have any idea what’s should happen after this function, I could search more in this direction.

However, if it can help you to fix my problem, I can create you an access to a dev version of our site.

Hi there,

We suggest you use the hook ‘cwginstock_trigger_status’ and check it out.

Thanks.

Hi,

I’m sorry to bother you with this problem.
But it has been fixed…

It was because of the password on our htaccess. I believe that blocked the cron doing is task…

Anyway, that wasn’t a related plugin problem, and it’s fixed now !

Thanks for your help !

Hi there,

It’s great that you have found the cause of the issue.

If you feel our support / plugin is helpful, please rate our plugin on WordPress. We really appreciate your time and your valuable review.

https://www.ads-software.com/support/plugin/back-in-stock-notifier-for-woocommerce/reviews/#new-post

Have a cheerful day!!

Thanks.